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NEW QUESTION # 48
What are two examples of leveraging data to identify a customer barrier? (choose two)
Answer: B,E
NEW QUESTION # 49
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi
a. In which stage is the customer?
Answer: D
NEW QUESTION # 50
Drag and drop three valid elements of a success plan from the left to the right Not all options are used.
Answer:
Explanation:
NEW QUESTION # 51
The customer purchased a solution with a specific use case in mind but has not yet expressed interest in additional use cases. Which two actions gain their commitment to add use cases? (Choose two.)
Answer: A,B
Explanation:
To gain commitment for additional use cases, it is effective to identify target outcomes that address known challenges and demonstrate how new use cases can help achieve them. Additionally, conducting a discovery session to uncover additional pain points can reveal opportunities for further use cases
NEW QUESTION # 52
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
Answer: D,E
Explanation:
To mitigate the risk of lack of adoption with a new leadership team, the Customer Success Manager must schedule a Quarterly Business Review with the new leadership team and review the original business case to reassess desired outcomes with them. These activities ensure alignment on expectations and provide an opportunity to address any concerns the new leadership may have67.
NEW QUESTION # 53
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