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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Objectives
Integration and Extensibility	- External System Data Synchronization - Salesforce APIs and Integration Patterns
Order Management and CPQ	- Product Catalog and Pricing Configuration - Order Capture and Fulfillment Flows
Industry Process Automation	- Service and Provisioning Workflows - Customer Lifecycle Management
OmniStudio (Vlocity) Capabilities	- DataRaptors and Integration Procedures - OmniScripts and Guided Experiences - FlexCards and UI Composition
Communications Cloud Fundamentals	- Communications Industry Data Model - Industry Cloud Overview and Use Cases

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q28-Q33):

NEW QUESTION # 28
Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A. Configure a Callout Orchestration item using the enhanced system interface
B. Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
C. Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.
D. Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL

Answer: B

Explanation:
The best approach for designing an orchestration process that involves an asynchronous operation, such as a provisioning system that can take up to 10 minutes, is to use a callout orchestration item with an asynchronous system interface. This method involves making a callout to the external system (in this case, the provisioning system) and then allowing the external system to perform its operations. The Enterprise Service Bus (ESB) will then do a callback to the orchestration process ' s asynchronous callback URL once the operation is complete. This approach is efficient for operations that are not immediate and require waiting for an external process to complete.References:Salesforce Communications Cloud documentation on orchestration patterns and asynchronous operations.

NEW QUESTION # 29
UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
B. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
C. Raise support case to retrieve a data load report to summarize the data load.
D. Inform the business that data migration is completed and errors resolved in development

Answer: A,B

NEW QUESTION # 30
United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

A. To validate if decomposition works on migrated assets
B. To validate if MACD works on migrated Assets.
C. To create inventory items to be used in subsequent MACD.
D. To validate the migrated assets data aligns with assets data model

Answer: D

Explanation:
Creating a no-change MACD order as part of the asset migration process is essential to validate that the migrated assets data aligns with Salesforce ' s asset data model. This step ensures that the assets are correctly structured and functional within the Salesforce environment, facilitating future MACD processes on these assets.References:Best practices for asset migration and validation in Salesforce Communications Cloud.

NEW QUESTION # 31
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
*Product must be grouped during decomposition in order to send products to the billing system based on location
*After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
B. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
C. Split the order into multiple order and group order items based on the service location
D. Use the CPQ multisite feature and group the service locations and create orders for each group

Answer: A,B,C

Explanation:
For UC ' s requirement to group products during decomposition based on location and send codes to the billing system, splitting the order into multiple orders based on service location (A), creating a unique decomposition for each service with its own fulfillment request and callout task (B), and creating an orchestration scenario for each grouped order item after splitting the order (D) are recommended steps. This approach ensures that products are grouped and processed according to location, allowing for efficient and accurate billing system integration.References:Salesforce Communications Cloud documentation on order management, decomposition, and orchestration.

NEW QUESTION # 32
What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A. The Product sold is a device accessory such as phone case
B. The product/service sold is high volume, one time billing event, such as a pay per view
C. The product services sold can undergo future attribute changes
D. The product services sold will have child features added in the future
E. The product Service sold has a recurring charge

Answer: C,D

NEW QUESTION # 33
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