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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 13% | - Align and validate requirements with stakeholders - Analyze current state processes and architecture - Identify gaps compared to standard product capabilities - Document and articulate business needs, value proposition and vision |
| Topic 2: Test and Deploy | 13% | - Validate processes and perform testing - Create deployment plan - Manage UAT and release milestones - Deploy across environments |
| Topic 3: Implementation | 38% | - Enable contract management and post-sales processes - Initial platform setup and license configuration - Data migration and third-party integration - Configure access and permissions - Configure products, pricing and order capture |
| Topic 4: Solution Design | 36% | - Determine security and data access considerations - Understand deployment tools and practices - Define future state architecture - Map Energy and Utilities Cloud components to architecture - Validate data model fitment - Design future state business processes |
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NEW QUESTION # 59
An energy company provides gas and electricity services to some of its customers, but not all When a new customer moves in, what object is used to determine what type of service is available at the premise?
Answer: B
Explanation:
In Salesforce Energy and Utilities Cloud, the Service Point object is used to determine the type of service available at a premise. This object represents a physical location where utility services are delivered, such as electricity or gas. By associating service points with specific types of utility services, energy companies can effectively manage and track the availability of different services for new and existing customers. This enables precise and efficient service provisioning, ensuring that customers receive the appropriate utility services based on their location and service point characteristics. Reference = The Salesforce Energy and Utilities Cloud documentation provides detailed information on the data model, including the role of the Service Point object in managing utility service delivery and availability: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/
NEW QUESTION # 60
An energy company implemented Energy and Utilities Cloud and deployed the Utility Self-Serve Portal. The next phase of the implementation includes a requirement to show a consumption history graph on the Self-Serve Portal.
What three things are needed to meet the requirement?
Answer: A,D,E
Explanation:
To display a consumption history graph on the Self-Serve Portal for an energy company that has implemented Salesforce Energy and Utilities Cloud, the following steps are essential: B.Use a standard graph componentavailable within the Utility Self-Serve Portal Application as a starting point. Then, modify this component as necessary and connect it to the appropriate data source using integration procedures. This approach leverages existing resources to efficiently meet the requirement. C.Develop or configure integrationbetween Salesforce Energy and Utilities Cloud and the source system that contains the required data. This integration ensures that the graph component has access to accurate and up-to-date consumption data. D.Develop or configure integrationbetween Salesforce Energy and Utilities Cloud and the energy company's customer information system to obtain monthly usage information. This specific integration provides the detailed consumption data needed for the graph.
These steps collectively enable the display of consumption history in a graphical format, enhancing the user experience on the Self-Serve Portal by providing valuable insights into energy usage.References= Salesforce documentation on Energy and Utilities Cloud and development guides for creating and integrating custom components within Salesforce communities offer insights into fulfilling such requirements:https://developer.salesforce.com/docs
NEW QUESTION # 61
An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?
Answer: A
NEW QUESTION # 62
Which four objects does the EnergyRuntimeServiceSFS sample permission set give View All and Modify All permissions to a user?
Answer: A
Explanation:
The EnergyRuntimeServiceSFS sample permission set within Salesforce Energy and Utilities Cloud grants " View All " and " Modify All " permissions to a user for the following objects: A. Work Order , Work Order Line Item , Service Appointment , Work Type . These permissions ensure that users assigned to this permission set have comprehensive access to manage and update records related to service fulfillment, including detailing the work to be done (Work Order and Work Order Line Item), scheduling and managing appointments for service execution (Service Appointment), and defining the nature of the work (Work Type).
This level of access is critical for roles that are involved in the planning, scheduling, and execution of service orders within the utility sector. References = Salesforce documentation on service and field service management, including the configuration of permission sets for service operations, provides insights into the setup and customization of access controls for managing work orders and service appointments: https://help.
salesforce.com/articleView?id=fs_perm_sets.htm & type=5
NEW QUESTION # 63
An energy company provides electricity to business customers. There are several cost components for electricity.
How would a consultant model these cost components in Energy and Utilities Claud?
Answer: D
NEW QUESTION # 64
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