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Pass4sures offers the complete package that includes all exam questions conforming to the syllabus for passing the ITIL Foundation (Version 5) (ITIL-5-Foundation) exam certificate in the first try. These formats of actual ITIL ITIL-5-Foundation Questions are specifically designed to make preparation easier for you.
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) |
| Exam Number: | ITIL-5-Foundation |
| Passing Score: | 65% |
| Certificate Validity Period: | 3 years |
| Related Certifications: | ITIL 4 Extension Modules ITIL 4 Foundation ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Exam Format: | Multiple-choice |
| Available Languages: | French, German, Chinese (Simplified), Polish, Italian, Chinese (Traditional), English, Portuguese, Japanese, Spanish |
| Real Exam Qty: | 40 |
| Exam Price: | USD 383 |
| Exam Duration: | 60 minutes |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online (proctored) or at a Pearson VUE test center |
| Pre Condition: | No prerequisites. Accredited ITIL 5 Foundation training is strongly recommended but not required. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-5-Foundation |
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NEW QUESTION # 14
Why do many digital service providers aim to reduce or eliminate service actions?
Answer: D
Explanation:
ITIL Version 5 explains that many digital products designed for the mass market are built to require no delivery actions such as manual service actions or transfer of goods. Instead, access is initiated by the customer and the process is fully automated. The text notes that this limits the deliver activity largely to establishing formal service relationships, monitoring quality, and collecting feedback. This directly supports option D: organizations aim to reduce or eliminate service actions to streamline operations and improve consistency through automation. The logic is that fewer manual interactions reduce friction, increase repeatability, and allow services to scale more effectively. Option A runs counter to this model because more direct personal engagement usually increases manual service actions. Option B is also the opposite of ITIL's automation-oriented design approach. Option C may matter in some contexts, but it is not the main reason ITIL gives for reducing service actions. Because ITIL explicitly describes highly automated delivery models that minimize manual service interactions, D is the most accurate and verified answer.
NEW QUESTION # 15
Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?
Answer: D
Explanation:
The answer comes from the glossary definition. ITIL defines an organization as "a person or a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives." Option A reproduces that idea directly, so it is the correct choice. The other options refer to different concepts. A partnership is a relationship between two organizations that work closely together to achieve common goals and objectives. Culture is a set of values shared by a group of people, expressed through behaviour, ideas, beliefs, and practices. A service journey is the sum of activities and interactions performed by organizations engaged in service relationships. None of those definitions matches the wording in the question as closely as "organization." ITIL also clarifies that an organization can be a whole company, part of a company, a group of companies, or even a self-employed individual, depending on context. That broad definition is why the term is used so consistently across the framework. Since the question is clearly testing exact glossary terminology, A is the verified answer.
NEW QUESTION # 16
When applying the "collaborate and promote visibility" principle to an organization's initiative, which is NOT a necessary action?
Answer: A
Explanation:
The correct answer is A. ITIL Version 5 states that collaboration does not mean consensus. When applying the guiding principle "collaborate and promote visibility," it is not necessary, and may not be wise, to get agreement from everyone involved in an initiative before proceeding. Trying to make everyone happy can delay progress or lead to solutions that do not meet anyone's needs properly. The principle instead emphasizes involving the right people in the correct roles, sharing information, making work and results visible, and using visible data for better decisions. Option B is necessary because ITIL states that decisions can only be made on visible data, and organizations should decide what data is needed. Options C and D also align with the principle because communication should be adapted for different audiences and information should be shared widely enough to support trust, understanding, and collaboration. Therefore, consensus from everyone is the action that is not required.
NEW QUESTION # 17
Which option is CORRECT in the context of a digital product and a digital service?
Answer: A
Explanation:
A digital service enables value through the use of digital products, so option A is correct. ITIL explains that digital services largely or fully rely on digital products, which are combinations of an organization's resources based on digital technology and designed to offer value. The service is what facilitates outcomes for consumers, while the product provides the underlying capabilities, technology, interfaces, data, and resources that make that possible. A digital product does not replace the need for services because service management is still required to support delivery, operation, support, and improvement. A digital service is not limited to internal IT systems, since it can serve internal or external consumers. It is also not independent of a digital product, because the product typically underpins the service relationship and service experience.
NEW QUESTION # 18
Which activity ensures that new or changes products are seamlessly introduced in the live environment?
Answer: B
Explanation:
Transition is the activity that ensures new or changed products are introduced into the live environment in a controlled and seamless way, so option B is correct. In ITIL, transition bridges development and live operation. It includes planning releases, validating readiness, deploying changes, minimizing disruption, and confirming that the new or changed product can operate effectively in its target environment. Build focuses on creating or modifying solution components. Deliver is concerned with providing services to users. Operate is about maintaining and monitoring live products and systems. Transition is essential because even a well- designed and well-built product can fail if it is introduced poorly. ITIL therefore treats transition as a distinct lifecycle activity that protects service quality, reduces risk, and supports smooth adoption of changes by both technical teams and service consumers.
NEW QUESTION # 19
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