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NEW QUESTION # 10
The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application, and believe that it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system. How can a 'service mindset' improve the situation?
Answer:
Explanation:
By encouraging users to understand the features of the new application, and how it can contribute to achievement of the enterprise's objectives
NEW QUESTION # 11
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?
Answer:
Explanation:
The service provider's marketing and business analysis teams consider generic market
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