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| Section | Objectives |
|---|---|
| Topic 1: Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
| Topic 2: Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
| Topic 3: Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
| Topic 4: Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
| Topic 5: Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
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NEW QUESTION # 89
Which behaviour would be encouraged in a lean culture?
Answer: D
Explanation:
A lean culture encourages continuous improvement, learning, and experimentation. Being curious and trying new things supports discovering better ways of working, validating assumptions, and improving processes through feedback, which is central to lean thinking and value-driven optimization.
NEW QUESTION # 90
A development team has too much work in progress. Features are started quickly, but many remain unfinished for long periods, causing delays and confusion.
Which technique would BEST help the team improve flow?
Answer: B
Explanation:
Kanban is specifically designed to improve flow by visualizing work, limiting work in progress, and helping teams identify bottlenecks. In this scenario, the problem is not lack of effort but poor flow discipline. Too much simultaneous work causes delay, context switching, and reduced throughput.
NEW QUESTION # 91
A digital product team is composed of people who each have deep expertise in one area but sufficient knowledge to contribute in several others.
Which concept does this describe?
Answer: B
Explanation:
T-shaped people combine depth in a specialty with breadth across other disciplines. Such team members reduce hand-offs and bottlenecks, enable teams to remain effective when individuals are unavailable, and support the cross-functional, autonomous teams needed for high-velocity delivery.
NEW QUESTION # 92
An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
What should the 'service continuity management' practice have recommended to prevent this situation?
Answer: C
Explanation:
Service continuity management ensures that continuity plans are not only documented but also proven to work in real situations. Command post exercises simulate disruptive scenarios and test whether people can actually execute manual recovery actions under pressure. By regularly rehearsing the response process, the organization can identify gaps such as unclear responsibilities or forgotten steps, ensuring that critical manual actions are reliably performed during real incidents.
NEW QUESTION # 93
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager
Answer: D
Explanation:
Value realization is shown when the CRM directly supports business goals. Using data analytics to sell more products (1) increases revenue, and sending quick, personalized responses to enquiries (2) improves customer experience. These directly demonstrate value creation for the sales team.
NEW QUESTION # 94
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