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| Section | Objectives |
|---|---|
| Value Streams and Service Delivery | - Value stream mapping
|
| ITSM Practices in Create, Deliver and Support | - Incident Management
|
| Service Performance and Measurement | - Metrics and KPIs
|
| Team Collaboration and Shift-Left Approach | - Collaborative practices
|
| Organizational Structure and Service Value System | - Service value chain integration
|
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NEW QUESTION # 87
Which is an example of using a `shift-left' approach to optimize password resets?
Answer: D
NEW QUESTION # 88
During the Design and Transition activity, the testing team uncovers that non-production environments have been manually patched and reconfigured ad hoc over time. As a result, integration tests succeed in tests but fail in production due to undocumented drift. Which ONE practice should be engaged to enforce environment consistency through standardized change models and configuration baselines?
Answer: D
Explanation:
The Change Enablement practice governs how changes are proposed, approved and implemented, including the use of change models that codify environment provisioning and configuration baselines. By embedding automated, low-risk change models and requiring peer- reviewed approvals for any environment update, Change Enablement prevents unauthorized manual tweaks, ensures every change is traceable, and locks test environments into exact production-equivalent states.
NEW QUESTION # 89
A sales enablement service is being modified to improve the data that is presented to sales staff.
This will be delivered as a series of incremental improvements.
Which are the TWO BEST ways to measure these changes?
1. Measure individual changes by the output that they create
2. Measure the overall success of multiple changes by the output that
is created
3. Measure individual changes by the outcome that they create
4. Measure the overall success of multiple changes by the outcome that
is created
Answer: D
NEW QUESTION # 90
A service has been in use for a number of years, and is not being developed or updated.
Customers are not happy because they think that the applications that support the service are missing important functionality.
Which practice is most likely to identify this issue and initiate improvement actions?
Answer: D
NEW QUESTION # 91
An organization experiences a high level of variation in the demand for its development services.
The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times. Which action would BEST help the organization influence the demand for its services?
Answer: D
NEW QUESTION # 92
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