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SAP C_C4HCX Exam Syllabus Topics:

Section	Weight	Objectives
Managing Clean Core	<=10%	- Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles
SAP Sales Cloud and SAP Service Cloud	11-20%	- Sales process configuration - Service ticket workflows - Integration with back-end systems
Extensibility in SAP CX Solutions	11-20%	- Low-code/No-code development (SAP Build) - In-app extensibility - Side-by-side extensibility using SAP BTP
SAP Emarsys Customer Engagement and SAP Marketing Cloud	<=10%	- Customer segmentation - Marketing automation strategies - Campaign management
SAP Commerce Cloud	11-20%	- Order management - Commerce solution architecture - Storefront and catalog management
The Intelligent Enterprise	<=10%	- SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes
SAP Customer Data Solutions	11-20%	- Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent)
SAP Integration Suite	11-20%	- Open Connectors - Integration strategy and architecture - API Management - Cloud Integration capabilities

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q25-Q30):

NEW QUESTION # 25
How does the Integration Advisor capability help you accelerate integration development?
Note: There are 2 correct answers to this question.

A. By generating artifacts for creating an integration flow in SAP Cloud Integration
B. By using a proposal service based on machine learning using crowd sourcing
C. By providing SAP advisory consultants to support customer go-lives
D. By offering SAP methodology templates for creating integration strategies

Answer: A,B

NEW QUESTION # 26
How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.

A. They can change the service level determination rules.
B. They can escalate the case.
C. They can assign a different team to the case.
D. They can modify the Resolution Due On field.

Answer: B,C

NEW QUESTION # 27
Where can an end user subscribe/unsubscribe from newsletters or notifications as a self-service?

A. Lite registration screen
B. Login screen
C. Preference center
D. Full registration screen

Answer: C

NEW QUESTION # 28
You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.

A. Append a new structure into an SAP standard table.
B. Create custom logic to enhance SAP standard logic.
C. Add custom fields to the SAP standard fields.
D. Create a new UI as an SAP Fiori app.

Answer: B,C

NEW QUESTION # 29
In SAP Customer Data Platform, what are the two main options for passing the purpose of processing incoming customer data, and how are they fundamentally different?
Note: There are 2 correct answers to this question.

A. Manual: The processing purpose is manually added to the customer profile by an administrator.
B. Predictive: The processing purpose is guessed, based on historical data patterns and inferred from past events.
C. Dynamic: The processing purpose is part of the incoming event's data model sent from the source application and mapped to the data privacy processing purpose section.
D. Static: The processing purpose is an implicit and predefined legal reason and is inferred from the event type whenever ingested.

Answer: C,D

NEW QUESTION # 30
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