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PRINCE2 PRINCE2Practitioner Exam Syllabus Topics:

Section	Objectives
PRINCE2 Themes	- Quality - Plans - Risk - Change - Business Case - Organization - Progress
PRINCE2 Principles
PRINCE2 Processes	- Initiating a Project - Controlling a Stage - Managing Stage Boundaries - Closing a Project - Starting Up a Project - Managing Product Delivery - Directing a Project

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PRINCE2 PRINCE2Practitioner Zertifikatsfragen - PRINCE2Practitioner Fragenkatalog

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PRINCE2 Practitioner Exam PRINCE2Practitioner Prüfungsfragen mit Lösungen (Q52-Q57):

52. Frage
Which 2 statements correctly define a Business Case risk which should be recorded under the Major risks
heading?

A. The prepared calendar pack is to be delivered to the printers by the first week in December.
B. Staff morale will improve as a result of the promotional calendar.
C. If any competitors launch a calendar at the same time this will reduce the impact of the MNO calendar and
benefits will be reduced.
D. Operational costs will increase as a result of the recruitment campaign.
E. If the calendar quality is poor customers will not use it, creating the reverse effect and reducing orders
further.

Antwort: C,E

Begründung:
Explanation/Reference:
Business Case Theme
Testlet 2
Scenario
A central government department, the Ministry of Food Hygiene (MFH), faces increasing pressure to cut costs,
better manage suppliers' performance and reduce the confusion caused by inadequate internal controls,
outdated standards and outdated technology. External consultants were employed to conduct a feasibility study
to identify options to address the problems, and the likely costs and benefits. The following options were
considered:
Do nothing.
Re-engineer selected business functions.
Outsource selected business functions.
The feasibility study concluded that there was a case for outsourcing the MFH Information Technology
Division and the Facilities Division (maintenance of buildings and grounds). The recommendations were:
One service provider should be contracted to provide the services currently provided by the
Information Technology Division and the Facilities Division.
A 10-year service contract should be agreed with the selected service provider.
The feasibility study developed high-level designs of the current organization, processes, systems and
operating models, plus an outline Business Case for the required project. The external consultants
also made the following recommendations for the management of the project:
Use PRINCE2.
Set up the project with 4 management stages:
Stage 1. Standard PRINCE2 initiation activities.
Stage 2. Create detailed designs (future organization, processes, systems and operating
models) and the service level agreement between MFH and the future service
provider.
Stage 3. Request and evaluate proposals, select service provider and agree contract.
Stage 4. Transfer equipment and staff, transfer responsibility for service provision and run
trial period.
Initial estimates indicated that the project would cost E2.5m and take two years to complete.
MFH senior management agreed that there was a case for outsourcing, and accepted the
recommendations as a basis for the project. There is an expected saving of E20m over 10 years.
The Outsourcing project has completed the Starting up a Project process and is now in the initiation stage.
Because of the strategic importance of the project, the MFH Chief Executive Officer has taken the role of
Executive. A PRINCE2-experienced Project Manager has been appointed from within MFH. Staff within the
business functions being outsourced will work with the external consultants who conducted the feasibility study
to define the detailed designs.

53. Frage
Scenario
A central government department, the Ministry of Food Hygiene (MFH), faces increasing pressure to cut costs, better manage suppliers' performance and reduce the confusion caused by inadequate internal controls, outdated standards and outdated technology. External consultants were employed to conduct a feasibility study to identify options to address the problems, and the likely costs and benefits. The following options were considered:
Do nothing.
Re-engineer selected business functions.
Outsource selected business functions.
The feasibility study concluded that there was a case for outsourcing the MFH Information Technology Division and the Facilities Division (maintenance of buildings and grounds). The recommendations were:
One service provider should be contracted to provide the services currently provided by the Information Technology Division and the Facilities Division.
A 10-year service contract should be agreed with the selected service provider.
The feasibility study developed high-level designs of the current organization, processes, systems and operating models, plus an outline Business Case for the required project. The external consultants also made the following recommendations for the management of the project:
Use PRINCE2.
Set up the project with 4 management stages:
Stage 1. Standard PRINCE2 initiation activities.
Stage 2. Create detailed designs (future organization, processes, systems and operating models) and the service level agreement between MFH and the future service provider.
Stage 3. Request and evaluate proposals, select service provider and agree contract.
Stage 4. Transfer equipment and staff, transfer responsibility for service provision and run trial period.
Initial estimates indicated that the project would cost £2.5m and take two years to complete.
MFH senior management agreed that there was a case for outsourcing, and accepted the recommendations as a basis for the project. There is an expected saving of £20m over 10 years.
The Outsourcing project has completed the Starting up a Project process and is now in the initiation stage.
Because of the strategic importance of the project, the MFH Chief Executive Officer has taken the role of Executive. A PRINCE2-experienced Project Manager has been appointed from within MFH. Staff within the business functions being outsourced will work with the external consultants who conducted the feasibility study to define the detailed designs.
Which 2 statements should be recorded under the Major risks heading?

A. Owing to employment contract changes staff may resist outsourcing, which would make it difficult to transfer staff to the selected service provider.
B. The initial estimates, taken from the feasibility study report, indicate that the project will take two years to complete, which means that the business problems would remain for this period.
C. MFH's operations may be reduced and the 1a-year contract may not achieve its estimated value of
£80m, which would reduce the service provider's profit.
D. Due to market conditions a suitable service provider may not be found, possibly leading to premature closure of the project.
E. The management stages recommended by the consultants may not be appropriate, resulting in confusion in planning.

Antwort: A,B

54. Frage
Which 2 statements apply to the Development skills required section?

A. Delete entry 15 because this skill is NOT required within this project.
B. Move entry 13 to Derivation because this is a source of information for this project.
C. Delete entry 14 because this skill is NOT required within this project.
D. Move entry 13 to Composition because the appointment of the photographer is within the scope of this
project.
E. Add 'Knowledge of Data Protection Act.

Antwort: A,E

55. Frage
Which product should show that the photos could be used for other promotional material for the company?

A. Lessons Log
B. Benefits Review Plan
C. Exception Report
D. End Project Report

Antwort: D

56. Frage
Additional Information Product Description

Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider.
The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services.
MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors) Introduction
1.This document defines the approach to be taken to achieve the required quality levels during the project.
2.The Project Board will have overall responsibility for the Quality Management Strategy.
3.Project Assurance will provide assurance on the implementation of the Quality Management Strategy.
Quality management procedure - Quality standards
4.The selected service provider will operate to industry standards for providing outsourced services.
5.MFH document standards will be used.
Records
6.A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.
7.Configuration Item Records will be maintained for each product to describe its status, version and variant.
8.Approval records for products that require them will be stored in the quality database. Roles and responsibilities
9.The DIT will check that the employment contracts for outsourced staff adhere to employment law.
10.
Team Managers will provide details of quality checks that have been carried out.
11.
Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.
12.
The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
Which is a correctly defined acceptance criterion for the service level agreement (SLA) with the selected service provider?

A. External consultants are to assist in the creation of the SLA.
B. The selected service provider should be located locally.
C. The SLA must extend for the full duration of the service contract.
D. Any changes to the SLA must be managed through formal change control.

Antwort: C

57. Frage
......

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