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| Section | Objectives |
|---|---|
| Topic 1: Experience Cloud Fundamentals | - Use cases and business value of Experience Cloud - Experience Cloud licensing and capabilities |
| Topic 2: Security and Access | - User authentication and login methods - Sharing models and data visibility - Profiles, permission sets, and roles in Experience Cloud |
| Topic 3: Collaboration and Engagement | - Chatter and community engagement features - Case management in Experience Cloud |
| Topic 4: Analytics and Optimization | - Adoption and performance metrics - Experience Cloud reporting and dashboards |
| Topic 5: Experience Personalization | - Audience targeting and segmentation - Content personalization strategies - Salesforce CMS integration |
| Topic 6: Experience Site Configuration | - Templates and branding - Site creation and setup - Navigation and structure configuration |
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NEW QUESTION # 45
Get Cloudy Consulting has decidedto set up and create an Experience Cloud site where customers can create service tickets or chat live with agents.
What is the first step the system administrator should take to create the site?
Answer: A
Explanation:
The first step to create a site is to enable Digital Experiences in your org. This will allow you to access the Experience Cloud site creationwizard, where you can choose a template, a domain name, and a URL for your site.
NEW QUESTION # 46
Ursa Major Solar has a customer portal where both customers andemployees can log in to view information about the company. The marketing team has created a special design of their lago and company branding for their Platinum customers, and would like the user interface in the portal to reflect that special design whena Platinum Calculator customer is logged in.
Which functionality should the Experience Cloud manager use to achieve this?
Answer: B
Explanation:
Branding sets allow you to customize the look and feel of your Experience Cloud site by applying different colors, fonts, images, and logos. You can create multiple branding sets for different audiences and assign them using audience targeting. For example, you can create a special branding set for your Platinum customers and apply it only to them.
NEW QUESTION # 47
A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
Choose 2 answers
Answer: C,D
Explanation:
Two ways the consultant should associate the articles with topics are A and D. Topics are keywords or phrases that help users find and organize content in Experience Cloud sites. To associate articles with topics, you can select the appropriate topics on the Knowledge tab within Lightning Experience, which allows you to view and edit articles in a list or Kanban view. You can also manually add one or more topics to each article within Workspaces, which allows you to create and manage articles in a collaborative environment.
NEW QUESTION # 48
In which two ways can Opportunities with a Community User be shared?
Choose 2 answers Calculator
Answer: B,D
Explanation:
Sharingsets allow you to grant access to records that have a lookup relationship to the same account or contact that the community user has. You can use sharing sets to share opportunities with partner community users who belong to the same account as the opportunity owner.
Criteria-based sharing rules allow you to share records based on field values. You can use criteria-based sharing rules to share opportunities with partner community users who meet certain criteria, such as region, industry, or status.
NEW QUESTION # 49
What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?
Answer: B
Explanation:
This option allows the Salesforce Admin to create a customer user from an existing contact that is associated with a customer account. The customer user inherits the role, profile, and permission sets from the contact.
The Salesforce Admin can also specify a username, email address, and nickname for the customer user.
NEW QUESTION # 50
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