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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 2: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 3: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 4: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 5: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 6: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 7: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 8: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 9: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
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NEW QUESTION # 62
Which of the following features in SAP Field Service Management can be supported by artificial intelligence?
There are three correct answers.
Answer: B,C,D
NEW QUESTION # 63
To test a business rule you use the 'Validation' function, and the 'Manual Execution' function in a test environment.
Choose the correct answer.
Answer: A
NEW QUESTION # 64
Which statement is true regarding the planning widget?
Choose the correct answer.
Answer: C
NEW QUESTION # 65
What can you do with CoreSQL?
Choose the correct answer.
Answer: B
NEW QUESTION # 66
The Service Workflow guides a dispatcher in the process from creating to dispatching and closing service orders.
Choose the correct answer.
Answer: B
NEW QUESTION # 67
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