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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Topic 2: Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Topic 3: Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| Topic 4: Guiding Principles and Foundational Concepts for Velocity | 20% | - Ethics, safety culture, lean culture, Toyota Kata - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles |
| Topic 5: Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
| Topic 6: Enabling Fast Development | 15% | - Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices |
| Topic 7: High-Velocity IT Concepts and Digital Enterprise | 25% | - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle |
Overall obtaining ITIL 4 Specialist: High-Velocity IT (ITIL-4-HVIT) certificate can be a valuable investment in your professional career. As it can help you to stand out in a competitive market, more career opportunities, and advancement of your career. To gain all these advantages you just need to enroll in the Peoplecert ITIL-4-HVIT Certification Exam and put all your efforts to pass this challenging ITIL-4-HVIT exam with flying colors.
NEW QUESTION # 72
What is the BEST way for a software development organization to encourage ethical behaviours?
Answer: C
Explanation:
Running workshops where people discuss scenarios with ethical significance is the best way to encourage ethical behaviours, as it promotes awareness, reflection, and shared understanding among staff, making ethical considerations part of everyday decision-making.
NEW QUESTION # 73
What does a digital organization have to do to create or maintain a competitive advantage?
Answer: C
Explanation:
A digital organization must deliver innovative new products and services quickly and reliably to create or maintain a competitive advantage, as speed and innovation are critical differentiators in digital markets.
NEW QUESTION # 74
Which TWO are characteristics of the service value system within a digital operating model?
1. There are dedicated value streams for each product
2. High performance value co-creation is a part of the culture
3. The service consumer owns the service provider resources
4. A narrow band of visibility is part of the service's design
Answer: C
Explanation:
The service value system in a digital operating model emphasizes collaboration, shared responsibility, and value co-creation between service providers and consumers. A key characteristic is fostering a culture of high performance where value is jointly created rather than delivered in isolation. It also reflects closer alignment and integration between providers and consumers, supporting shared accountability for outcomes rather than strict ownership boundaries.
NEW QUESTION # 75
Which is a characteristic of a digital organization?
Answer: B
Explanation:
A digital organization embeds digital technology into its core value-creating activities rather than limiting it to support functions. This means digital technology is primarily used in the organization's main operational and customer-facing processes, enabling new ways of delivering value, improving agility, and supporting continuous innovation in how the business operates.
NEW QUESTION # 76
A new digital service is being designed. The team needs to make sure the service will meet agreed response times, availability targets, and support hours expected by customers.
Which practice should take the LEAD in defining and agreeing these targets?
Answer: D
Explanation:
Service level management is the practice responsible for setting clear business-based targets for service levels and ensuring that delivery is assessed and managed against them. Response times, availability targets, and support hours are classic service level concerns.
NEW QUESTION # 77
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