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Salesforce AP-203 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Planning and Design60%- Solution Architecture
  • 1. Integrate Contract Lifecycle Management (CLM) and Document Generation.
  • 2. Design solutions leveraging OmniStudio, Industries CPQ (EPC), and Industries Order Management.
  • 3. Implement Digital Commerce, Sales Cloud, and Salesforce Platform solutions.
- Product Catalog Design
  • 1. Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.
  • 2. Given processes/requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog.
Topic 2: Delivery16%- Validation
  • 1. Verify solution meets business requirements and KPIs.
- Implementation
  • 1. Support implementation teams and ensure successful project delivery.
  • 2. Advise customers on best practices, solution architecture, and success metrics.
Topic 3: Discovery24%- Requirements Analysis
  • 1. Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud.
  • 2. Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud.
  • 3. Given a customer scenario, map and document the business process, personas, and requirements.
  • 4. Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.
- Architecture Assessment
  • 1. Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture.
  • 2. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome.

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Salesforce Communications Cloud Accredited Professional Sample Questions (Q35-Q40):

NEW QUESTION # 35
Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

Answer: A


NEW QUESTION # 36
Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

Answer: A


NEW QUESTION # 37
A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

Answer: B


NEW QUESTION # 38
ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

Answer: A


NEW QUESTION # 39
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

Answer: A,D,E


NEW QUESTION # 40
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