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| Section | Weight | Objectives |
|---|---|---|
| Agentforce AI | 8% | - AI assistant configuration - Use cases and limitations |
| Productivity and Collaboration | 10% | - Email and calendar integration - Chatter configuration - Activities, tasks, and events |
| Sales and Marketing Applications | 10% | - Forecasts and sales processes - Campaigns and products - Lead and opportunity management |
| Object Manager and Lightning App Builder | 20% | - Lightning App Builder and page layouts - Standard and custom objects - Fields, relationships, and schema - Lightning record pages and components |
| Workflow/Process Automation | 15% | - Approval processes - Automation best practices - Salesforce Flow |
| Service and Support Applications | 10% | - Entitlements and service contracts - Knowledge and support tools - Case management |
| Data and Analytics Management | 17% | - Data import/export tools - Reports and dashboards - Data security and quality - Data validation and deduplication |
| Configuration and Setup | 15% | - User management and security - Profile and permission sets - Sharing model and access controls - Company and org settings |
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NEW QUESTION # 116
Northern Trail outfitters has hired interns to enter Leads into Salesforce and has requested a way to isidentify these new records from existing Leads.
What approach should an administrator take to meet this requirement?
Answer: D
Explanation:
Explanation
To identify new leads entered by interns from existing leads, the administrator should define a record type and assign it to the interns. This will allow them to select a different record type whencreating leads, and distinguish them from other leads based on record type. Setting up Web-to-Lead form will not work if the interns are entering leads manually in Salesforce. Creating a separate Lead Lightning App or updating the active Lead Assignment Rules will not affect lead identification.
References:https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
NEW QUESTION # 117
The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an Opportunity. The administrator attempted the same edit without receiving an error.
How can the administrator validate the error the user is receiving?
Answer: C
NEW QUESTION # 118
An administrator at Cloud Kicks wants to deactivate a User who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers
Answer: B,C
Explanation:
Explanation
Two reasons that would prevent a user from being deactivated are that the user is part of a territory hierarchy or that the user is assigned in workflow email alert. A territory hierarchy is a structure that defines how territories are related to each other in Salesforce; if a user is part of a territory hierarchy, they cannot be deactivated until they are removed from all territories. A workflow email alert is an action that sends an email to one or more recipients when a workflow rule is triggered; if a user is assigned in workflow email alert, they cannot be deactivated until they are removed from all email alerts. The user being in a custom hierarchy field or being the highest role in role hierarchy are not reasons that would prevent deactivation; they may affect data visibility or record ownership after deactivation, but they do not block deactivation itself. References:
https://help.salesforce.com/s/articleView?id=sf.users_deactivate_considerations.htm&type=5
NEW QUESTION # 119
The administrator at Universal Container has created two objects: Containers_c Purchase_c, Management has requested that all container records display on purchase records in Salesforce.
Which type of relationship between Containers_c and Purchase_c should satisfy the requirement?
Answer: D
NEW QUESTION # 120
The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to 'Audited', they would like the system to automatically update the Audited date field on the account with today's date.
Which tool should the administrator use to complete this automation?
Answer: B
NEW QUESTION # 121
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