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One of the best ways to prepare for the Salesforce FS-Con-101 exam is to study the Agentforce Field Service and Operations Consultant (FS-Con-101) exam questions. Familiarizing yourself with the FS-Con-101 certification using practice test on real-world data sets can help you build your confidence and prepare you for the exam. Additionally, taking FS-Con-101 Exam Questions and quizzes can help you identify areas where you need to improve and gauge your understanding of the material.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Topic 2: Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Topic 3: Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Topic 4: Configuring Mobility | 10% | - Configure Field Service mobile app settings - Distinguish mobile app capabilities - Enable mobile workflows and sign-off processes |
| Topic 5: Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products - Manage work order lifecycle, line items, and milestones |
| Topic 6: Managing Resources | 16% | - Configure service territories and membership - Understand license types and deployment - Manage time sheets, operating hours, and skills - Set up and manage crews and resource types |
| Topic 7: Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Topic 8: Managing Scheduling and Optimization | 28% | - Set up operating hours and availability - Configure scheduling policies and optimization rules - Use dispatcher console and scheduling tools - Manage service appointment lifecycle and assignment |
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NEW QUESTION # 41
The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.
What are two reasons why the actions only display in the Salesforce mobile app?
Choose 2 answers
Answer: C,D
Explanation:
To make custom actions visible in the Field Service mobile app,they need to be added to both the Classic Publisher Quick Actions section and the Mobile and Lightning Actions section on the page layout.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_mobile_actions.htm&type=5
NEW QUESTION # 42
The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers
Answer: B,D,E
Explanation:
These three options are available to the dispatcher to schedule service appointments from the dispatch console while taking the scheduling policy into consideration. References:https://help.salesforce.com/s/articleView?
id=sf.fs_dispatch_console_schedule_appointments.htm&type=5
NEW QUESTION # 43
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from withinThe Salesforce Field Service mobile app. Once a replacement has been made, where can the Asset Relationships be viewed?
Answer: D
Explanation:
For this scenario, Salesforce Field Service should use Asset Relationships visible through Primary Assets and Related Assets. Asset Relationship records capture replacement, upgrade, and related lifecycle links between specific Assets. The relationships are viewed on the Asset through the Primary Assets and Related Assets related lists.
An Asset represents a customer-specific installed instance of a Product, which is why lifecycle, service history, hierarchy, installation dates, replacements, and component relationships should be modeled on Assets rather than on generic Product records. Work Orders can then reference the exact installed equipment being serviced.
The alternatives address different parts of the Field Service model. Field History Tracking only audits field changes and Product Requests manage inventory demand; neither models the relationship between an old Asset and its replacement.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Assets - Asset Relationships; Primary Assets; Related Assets.
NEW QUESTION # 44
One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?
Answer: B
Explanation:
Excluded Resources are used to prevent certain service resources from being assigned to specific accounts or locations based on customer feedback or preferences. Assigning theTechnician to a new Service Territory would affect all their service appointments, not just those for that Customer. Removing the Technician as a Preferred Resource would not prevent them from being assigned to that Customer, but would lower their priority. Creating a new Work Order Validation Rule would not affect the scheduling or optimization of service appointments, but would only validate data entry on work orders. References: https://help.salesforce.
com/s/articleView?id=sf.fs_excluded_resources.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_territories.htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_preferred_resources.htm&type=5
NEW QUESTION # 45
Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'
Answer: D
Explanation:
Service Appointments are records that trackthe date, time, duration, and assigned resource for a work order or work order line item[117]. Creating a new Service Appointment for each site visit would allow Universal Containers to track when Technicians need to visit a customer site multiple times toresolve an issue by creating different service appointments for the same work order and capturing notes and status updates for each service appointment. Creating a new Child Work Order for each site visit would create unnecessary records and complexity. Child Work Orders are work orders that are related to another work order as part of a hierarchy[118]. Creating a new Product Consumed for each site visit would not track the site visits. Products Consumed are records that track the products or parts that are used or installed during a service appointment
[119]. Creating a new Work Order Line Item for each site visit would not track the site visits. Work Order Line Items are records that track specific tasks or products related to a work order[120]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5 https://help.salesforce.
com/s/articleView?id=sf.fs_work_orders.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_products_consumed_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_work_order_line_items.htm&type=5
NEW QUESTION # 46
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