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| Section | Objectives |
|---|---|
| Topic 1: Guiding Principles for High-Velocity IT | - Application of ITIL guiding principles - Lean practices - Agile methods - DevOps culture - Continuous improvement |
| Topic 2: Understand High-Velocity IT Concepts | - Digital organization - Digital products - Digital transformation - Digital technology - IT transformation - High-velocity IT |
| Topic 3: Contribute to Value with Digital Products | - Resilient operations - Assured conformance - Fast development - Valuable investments - Co-created value |
| Topic 4: Digital Product Lifecycle | - Value streams - Service value creation - ITIL operating model - Digital product lifecycle |
| Topic 5: High-Velocity IT Techniques and Practices | - Automation - Security and risk management - Testing and validation - Architecture and design - Cloud computing |
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NEW QUESTION # 84
Which practice will MOST help to ensure that data from various IT systems is integrated for better understanding of the technology environment?
Answer: A
Explanation:
Monitoring and event management focuses on collecting, correlating, and analyzing data from multiple IT systems and components. By integrating telemetry, logs, and events from different sources, it provides a consolidated view of the technology environment, improving visibility, situational awareness, and understanding of system behavior across the infrastructure.
NEW QUESTION # 85
Which statement is CORRECT when considering a transformation to high velocity IT?
Answer: A
Explanation:
A transformation to high-velocity IT focuses on increasing speed, responsiveness, and flow, but it must still maintain appropriate levels of quality, reliability, and control. If quality is compromised, the organization risks increased failures, rework, and customer dissatisfaction, which undermines the benefits of higher velocity.
NEW QUESTION # 86
Members of a busy team are frustrated because they often do not have enough time to fully understand what they are doing. They also suspect there is duplication of effort among them. The team has a new manager.
Which is the BEST action for the team's manager to take?
Answer: B
Explanation:
The best action is for the manager to observe the work and ask questions to see what really happens, as this provides direct insight into issues like time pressure and duplication, aligning with Lean practices such as going to the gemba (seeing work at the source).
NEW QUESTION # 87
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager
Answer: D
Explanation:
Value realization is shown when the CRM directly supports business goals. Using data analytics to sell more products (1) increases revenue, and sending quick, personalized responses to enquiries (2) improves customer experience. These directly demonstrate value creation for the sales team.
NEW QUESTION # 88
An organization deliberately injects failures into its production environment to discover weaknesses before they cause unplanned outages.
Which objective is MOST supported by this practice?
Answer: A
Explanation:
Chaos engineering is the discipline of experimenting on a system to build confidence in its ability to withstand turbulent conditions. By exposing hidden weaknesses under controlled circumstances, it strengthens the availability, continuity, and recoverability characteristics that define resilient operations.
NEW QUESTION # 89
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