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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management and Adoption | - Communication and rollout planning - Training and enablement planning - User adoption strategies | |
| Topic 2: Delivery and Migration | 17% | - Role definition across Slack, partner, and client teams - Slack delivery best practices - End-to-end migration planning and execution |
| Topic 3: Slack Administration and Governance | - User lifecycle management - Workspace configuration and settings - Security and compliance controls | |
| Topic 4: Solution Design for Slack | - Integration design with Salesforce ecosystem - Channel strategy and governance model - Workspace architecture and design principles |
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NEW QUESTION # 53
During the Slack migration, you encounter an unexpected technical issue that causes a delay.
How should you communicate this to the client?
Answer: C
Explanation:
It's important to promptly inform the client about any issues that arise, including the specific nature of the problem, its impact on the migration timeline, and the measures being taken to address it. This approach ensures transparency, maintains trust, and allows the client to make any necessary adjustments in their planning.
NEW QUESTION # 54
A company using Slack wants to collaborate with external clients on Slack Connect while ensuring that sensitive internal information remains secure. What is the best configuration setting for their Slack Connect channels?
Answer: A
Explanation:
Requiring administrative approval for creating and managing Slack Connect channels allows for controlled collaboration with external clients while ensuring internal information security, balancing productivity with security.
NEW QUESTION # 55
A legal firm using Slack needs to ensure that their communication aligns with the requirements of legal hold for potential litigation. Which Slack feature is most appropriate for them to utilize?
Answer: C
Explanation:
Compliance Exports are crucial for legal firms as they allow for the preservation of electronic communications, which is essential for meeting the requirements of legal hold during investigations.
NEW QUESTION # 56
During the pre-migration user clean-up for Slack, you discover several user accounts that belong to employees who have left the company. How should these accounts be handled?
Answer: C
Explanation:
The appropriate action is to deactivate or delete these accounts, but only after ensuring that any important data or communications they contain are backed up or transferred to current employees. This approach helps maintain data integrity while ensuring the Slack environment is free from unnecessary or irrelevant accounts.
NEW QUESTION # 57
A company's Org Owner wants to improve team productivity by analyzing how Slack is being used. Which feature in the analytics dashboard should they primarily focus on to understand team engagement and collaboration patterns?
Answer: C
Explanation:
User Activity Reports provide insights into how active users are on Slack, including their messaging, reaction, and posting habits. This information is crucial for understanding team engagement and collaboration patterns.
NEW QUESTION # 58
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