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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q17-Q22):

NEW QUESTION # 17
Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
Which SAP Customer Experience solution would you recommend?

A. SAP Sales Cloud Version 2
B. SAP Emarsys
C. SAP Commerce Cloud
D. SAP Customer Data Platform

Answer: A

NEW QUESTION # 18
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables organizations to deliver personalized customer engagement data.
B. It enables processing of accounting data.
C. It provides seamless connectivity to teams with the correct information at the right time.
D. It provides permanent awareness of customer expectations.
E. It provides permanent transparent and personalized data related to maintenance plants.

Answer: A,C,D

NEW QUESTION # 19
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

A. SAP Successfactors
B. SAP Cloud ALM
C. SAP Customer Data Cloud
D. SAP Analytics Cloud

Answer: B,C,D

NEW QUESTION # 20
What is SAP Customer Data Cloud designed to do?

A. Manage customer identities, consent, and preferences.
B. Execute end-to-end loyalty campaigns.
C. Provide multiple views of the customer.
D. Connect information from a single source.

Answer: A

NEW QUESTION # 21
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration caters for error handling and monitoring
B. Integration is GDPR compliant
C. Integration between SAP CX and SAP ERP is out-of-the-box
D. Integration monitoring needs to be centralized
E. Integration value mapping needs to be maintained

Answer: A,C,E

NEW QUESTION # 22
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