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| Certification Vendor: | ASQ |
|---|---|
| Exam Name: | Certified Manager of Quality/Organizational Excellence |
| Exam Number: | CMQ/OE |
| Passing Score: | Not disclosed ( criterion-referenced grading) |
| Real Exam Qty: | 110 |
| Exam Price: | USD $349 (ASQ member) / USD $499 (non-member) |
| Related Certifications: | CSQP - Certified Supplier Quality Professional CQE - Certified Quality Engineer SSGB - Six Sigma Green Belt |
| Exam Format: | Multiple-choice (single-answer and multiple-answer), Scenario-based questions |
| Certificate Validity Period: | 3 years (requires recertification) |
| Available Languages: | Spanish, Korean, Japanese, English |
| Exam Duration: | 270 (4.5 hours) |
| Sample Questions: | ASQ CMQ-OE Sample Questions |
| Exam Way: | Offline (Pearson VUE testing centers worldwide) or Online proctored (in select regions) |
| Pre Condition: | No formal prerequisite required; recommended: 5+ years of work experience in a quality-related role or combination of education and experience per ASQ certification eligibility guidelines |
| Official Syllabus URL: | https://asq.org/cert/quality-manager |
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질문 # 357
In the Kano model, which of the following best defines an exciter attribute?
정답:C
설명:
In the Kano model, exciter attributes, also known as delighters or exciters, are features that exceed customer expectations and provide a sense of delight and surprise when present1. They are not expected by the customer and their absence does not cause dissatisfaction, but their presence can significantly enhance customer satisfaction and can even influence the customer's decision to make a purchase1.
References: 1: ASQ - Kano Model
질문 # 358
The primary purpose of developing a mission statement is to help an organization focus on its
정답:A
질문 # 359
A customer's supplier performance system requires suppliers to develop an improvement plan if they submit shipments containing multiple nonconformances. Which of the following elements should the customer require as part of those improvement plans?
정답:D
질문 # 360
A Gantt chart is useful for managing which of the following stages of a project?
정답:C
설명:
A Gantt chart is a visual tool that displays project tasks, their durations, and their dependencies over time.
Here's why it is particularly relevant during the implementation stage:
* Implementation: During project implementation, Gantt charts help:
* Schedule tasks: Gantt charts show when each task should start and end, allowing project managers to allocate resources effectively.
* Track progress: By updating the chart as tasks are completed, project teams can monitor progress and identify any delays.
* Visualize dependencies: Gantt charts reveal task dependencies, ensuring that activities are sequenced correctly.
* Allocate resources: Project managers can allocate resources (such as personnel, equipment, and materials) based on the chart.
* Identify critical path: The critical path, which represents the longest sequence of dependent tasks, is crucial during implementation.
Let's briefly consider the other options:
* A. Final reporting: While Gantt charts can provide an overview of project timelines, they are not specifically designed for final reporting. Reporting typically involves summarizing project outcomes and results.
* C. Budgeting: Gantt charts do not directly address budgeting. However, they indirectly support budget management by showing task durations and resource allocation.
* D. Justification: Gantt charts are not directly related to project justification. Justification typically occurs before project initiation.
In summary, Gantt charts are most valuable during the implementation phase, helping project teams manage tasks, timelines, and dependencies.
: 1: The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition12.
질문 # 361
A cross-functional team has made improvements on a process and the points on an R chart for that process are now consistent and close to the centerline. Which of the following steps would be appropriate for the team to take next?
정답:D
질문 # 362
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ExamPassdump CMQ-OE 최신 PDF 버전 시험 문제집을 무료로 Google Drive에서 다운로드하세요: https://drive.google.com/open?id=1Bj8EJOaI2h5V5OrVXIFGazrSO_dcf6Cr