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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Extend and secure intelligent solutions | 20% | - Deploy, monitor, and maintain solutions
|
| Topic 2: Create a foundation for intelligent applications | 28% | - Implement responsible AI principles
|
| Topic 3: Enhance solutions with AI and automation | 22% | - Use AI Hub models and pre-built capabilities
|
| Topic 4: Build intelligent apps with Copilot and agents | 30% | - Create and manage agents with Copilot Studio
|
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NEW QUESTION # 22
Case Study 2 - Fabrikam Inc
Background
Fabrikam Inc. is an energy provider that operates wind and solar farms across multiple countries and regions. The company uses Microsoft Power Platform to manage asset maintenance, technician workflows, and predictive analytics.
Field technicians use canvas apps on mobile devices to capture inspection and repair data.
Operations managers use model-driven apps to monitor asset performance and maintenance history.
The company plans to enhance its platform by introducing AI-driven insights, improving reuse across applications, and establishing a formal application lifecycle management (ALM) strategy.
Current environment
Applications
Field technicians use an outdated mobile app to log maintenance activities and capture asset readings in SharePoint Online.
Operations managers use a model-driven app to review maintenance records and asset performance trends.
Development practices
Developers build and modify applications directly in the production environment.
There is NO structured ALM process.
Solutions are NOT consistently used to package or deploy application components.
Reusable components are inconsistently implemented across apps, leading to duplication.
AI integration
Fabrikam Inc. plans to actively explore generative AI usage as part of the next phase of work.
Business requirement
Application development
The outdated mobile app must be replaced with a new app that supports responsive design principles, provides full control over the UI, and allows technicians to take and upload photos directly from their mobile devices.
The new app for the field technicians requires the name of the technician to be persisted on the home screen only. In addition, work orders must be displayed within a gallery.
All new apps must connect to a scalable, cloud-based relational data store.
Apps must support efficient data entry for technicians in the field.
Reusable UI elements must be implemented to reduce duplication.
AI capabilities
The company requires a generative AI solution to manage customer complaint responses and create custom inspection reports that align to an existing template.
Customer complaint responses must be generated in applications and based on emails being sent to a mailbox.
Custom AI development must be minimized.
Generative AI reusability
Generative AI solutions must accept dynamic inputs to adapt to different scenarios.
Generative AI solutions must be reusable across different Power Platform services.
Extensibility
Custom UI form components must be reusable across applications.
Use of server-side custom code must be minimized where possible.
Technical requirements
Application lifecycle management (ALM)
Separate environments must be used for development, testing, and production.
Solutions must be used to package application components, segmented based on functional areas.
Managed solutions must be deployed to the production environment.
Validation must occur before deployment to production.
Data processing
Aggregated values across related rows must be displayed for reporting.
Calculations must update automatically as new data is entered. Calculation data must be limited to a maximum length of 10.
Issues
Duplicate logic exists across multiple canvas apps.
Developers frequently overwrite changes in production.
Generative AI solutions produce inconsistent outputs due to missing or inconsistent inputs.
Maintenance metrics are not consistently calculated across related rows.
You need to implement a generative AI solution that meets the requirements.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: B,C
Explanation:
Scenario: The company requires a generative AI solution to manage customer complaint responses and create custom inspection reports that align to an existing template You should use a custom prompt (starting from a blank prompt) for the template alignment, and a pre-built model for the complaint responses.
Task 1: Inspection Reports (Aligning to an Existing Template)
Approach: Start from a blank prompt (Custom Prompt).
Reason: Pre-built templates are rigid and designed for standard tasks like summarizing text or translating language. To make an AI output match your specific corporate inspection layout, tone, and data points, you need to write custom system instructions and ground it with your specific template rules.
Task 2: Customer Complaint Responses
Approach: Use a pre-built model (specifically the "Reply to a complaint" or "Create text with GPT" pre-built models in AI Builder).
Reason: Microsoft provides pre-trained, ready-to-use models optimized exactly for sentiment analysis and standard customer service drafting. This saves you from writing complex prompts from scratch for standard business scenarios.
Reference:
https://learn.microsoft.com/en-us/dynamics365/field-service/faqs-inspection-designer
NEW QUESTION # 23
Hotspot Question
You are configuring a dashboard in a model-driven app for sales managers. The dashboard displays opportunity pipeline data from the Opportunities table.
The company requires the following functionality:
- Show how each sales stage contributes to the total pipeline for each
sales region.
- Ensure a newly created chart is available to users in the app.
- Use the My Open Opportunities dataset when the dashboard component
loads.
- Prevent users from switching to a different chart at runtime.
You need to create and configure the chart and dashboard component.
How should you configure the requirements? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: Configure a stacked column chart.
To show how each sales stage contributes to the total pipeline for each sales region, you need to create a Stacked Column or Stacked Bar chart on the Opportunities table and add it to a dashboard.
Box 2: Select the chart for the table in the app designer
To ensure the newly created chart is available to sales managers in the model-driven app, you must select the chart for the table in the app designer.
In Power Apps model-driven apps, assets like tables, views, forms, and charts are not automatically included in an app just because they exist in the Dataverse environment.
The App Designer Rule: You must explicitly check the box next to your new chart under the Opportunity table components within the App Designer. If it is not selected there, users will not be able to see or interact with it inside that specific app.
The Dashboard Component: When you add a chart component to a dashboard, you also configure its properties. While "Enable Display Chart selection" allows users to toggle between different charts on the dashboard, the chart itself must still be a part of the app's included components to function correctly.
Box 3: Set the Default View
To set the "My Open Opportunities" dataset as the default view when your dashboard loads, you must configure the Default View property for the list or chart component within the dashboard designer.
Box 4: Clear display Chart selection
To meet this requirement, you must clear the "Show chart selection" checkbox in the dashboard component properties within the Power Apps app designer. This action locks the specific chart to the dashboard visual and prevents sales managers from changing it at runtime.
Reference:
https://learn.microsoft.com/en-us/dynamics365/sales/opportunity-pipeline-view-for-admins
https://learn.microsoft.com/en-us/power-apps/maker/model-driven-apps/set-properties-chart-list-included-dashboard
NEW QUESTION # 24
A company uses Microsoft Dataverse to manage prospects. The company has a business process flow named BPFA that is associated with the Prospect entity to streamline the prospect management process.
You add a field named Category to the Prospect entity. You create additional business process flows. You apply the business process flows to Prospect records based on the selected category.
Users can switch to any other newly configured business process flows but must not use BPFA.
You need to configure the solution.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: B,C
Explanation:
Both deactivating the old business process flow and removing all of its privileges are valid, complete solutions to prevent users from using the old flow while allowing them to use the newly configured BPFs.
Reference:
https://learn.microsoft.com/en-us/power-automate/business-process-flows-overview
NEW QUESTION # 25
A company maintains a Power Platform solution that includes prompts, cloud flows, and Dataverse components. Multiple development teams are responsible for different features within the solution .
The development teams have the following requirements:
# Teams must develop and update the same features independently.
# Updates must not overwrite changes made by other teams.
# Production deployments must remain controlled and predictable.
You need to recommend an ALM approach that supports independent development and controlled deployment in line with Microsoft best practices.
What should you recommend?
Answer: A
Explanation:
Separate development environments and separate solutions provide the required isolation between teams, while managed deployments provide production control. Each team can own a functionally scoped solution in its own development environment, preventing concurrent makers from overwriting the same unmanaged component layer. The solutions can be source-controlled, validated, and deployed independently through an approved pipeline. Importing them as managed solutions in production gives the organization a controlled, upgradeable package and supports removal through solution uninstall when dependencies permit. Keeping separate solutions in one shared development environment does not fully isolate changes to common components. Direct changes in production bypass validation and make the deployed state difficult to reproduce. Unmanaged solutions in production merge customizations into the active layer and are not the recommended release artifact. Dependencies and shared components must still be planned deliberately so that one solution does not silently require another team's unmanaged work. This approach reflects the Study Guide requirement to "apply a Microsoft Power Platform solution and ALM strategy" and the standard separation of development, test, and production responsibilities.
Study Guide reference/topic: "Design Power Platform solutions - Apply a solution and ALM strategy." AB-
410 Study Guide | Microsoft Learn technical reference
NEW QUESTION # 26
A company is using a model-driven app to process orders. The company uses a custom integration to add orders to Microsoft Dataverse from two separate point-of-sale solutions.
Order numbers are stored in a column on an Order table named Number. The order numbers are prefixed with the value POS1- or POS2- depending on which point-of-sale system they originated from.
The company creates a calculated text column to store the clean order number. The clean order number must remove the point-of-sale system prefix.
You need to configure the action on the calculated column.
Which formula should you use?
Answer: D
Explanation:
Each prefix contains five characters: P, O, S, the system digit, and the hyphen. TRIMLEFT(Number, 5) removes those five leading characters and returns the remaining clean order number. For example, POS1-
78421 becomes 78421, and POS2-78421 produces the same clean value. Removing four characters would leave the hyphen, while TRIMRIGHT would remove characters from the actual order number rather than the source-system prefix. CONCAT adds text and cannot perform the required cleanup. Because the source integration already guarantees one of the two fixed prefixes, the calculated expression can apply the same length consistently. Production design should still consider null values, unexpected prefixes, and maximum output length so malformed integrations do not produce misleading results. The result is derived rather than manually maintained, which prevents divergence between Number and the clean-number column. The AB-
410 Study Guide explicitly includes "configure calculated, rollup, and formula columns." Option C applies the calculated-text function that matches the exact prefix structure.
Study Guide reference/topic: "Implement business and process logic - Configure calculated, rollup, and formula columns." AB-410 Study Guide | Microsoft Learn technical reference
NEW QUESTION # 27
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