Salesforce ED-Con-101 Testfagen & ED-Con-101 Zertifizierungsantworten

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Salesforce ED-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Analytics and Reporting	7%	- Leverage Salesforce reporting features - Reports, dashboards, and analytics for education
Solution Design	19%	- Account and contact models for education - Design scalable, maintainable solutions - Security, sharing, and access design
Integration and Data Management	16%	- External systems and third-party apps - Data quality, deduplication, governance - Integration methods and tools
Domain Expertise	18%	- Education industry processes and needs - Recruitment, admissions, student experience, advancement, alumni relations - Education Cloud capabilities and use cases
Education Data Architecture (EDA)	22%	- EDA data model, standard and custom objects - Data migration and integration considerations - Relationships, data integrity, extending EDA
Implementation Strategies and Best Practices	18%	- Project lifecycle: plan, gather requirements, design, build, test, deploy, optimize - Configuration vs customization - Change management and adoption

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ED-Con-101 Zertifizierungsantworten, ED-Con-101 German

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Salesforce Certified Education Cloud Consultant ED-Con-101 Prüfungsfragen mit Lösungen (Q154-Q159):

154. Frage
The Dean of the Business school has a dashboard that displays the application yield by program, geographic distribution of applicants, and recruitment pipeline. The Dean wants the same reports for program directors. Sharing settings have been configured so program directors can only see recruitment and application information for their own program.
How can the consultant meet the business requirement?

A. Check the Let Dashboard Viewers Choose Whom They View the Dashboard As on the Dean's dashboard.
B. Set View Dashboard As to the Dean and share it with program directors.
C. Add a dashboard filter to the Dean's dashboard and save it to All Folders.
D. Set View Dashboard As to the dashboard viewer and share it with program directors.

Antwort: D

Begründung:
The consultant can meet the business requirement by setting View Dashboard As to the dashboard viewer and sharing it with program directors. This will allow the program directors to see the same reports as the Dean, but filtered by their own program, based on the sharing settings. Checking the Let Dashboard Viewers Choose Whom They View the Dashboard As on the Dean's dashboard, setting View Dashboard As to the Dean and sharing it with program directors, and adding a dashboard filter to the Dean's dashboard and saving it to All Folders are not options that can meet the business requirement. Reference:
https://help.salesforce.com/s/articleView?id=sf.dashboards_running_user.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.dashboards_dynamic_filters.htm&type=5

155. Frage
A university is implementing a student community and rolling it out to 20,000 students. The IT manager is concerned about the large increase in users accessing the system at any one time.
Which step should the consultant recommend?

A. Use a third-party testing automation tool.
B. Log a case with Salesforce Support to increase limits.
C. Develop a Performance Testing Strategy.

Antwort: C

156. Frage
A Recruitment department wants to centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp.
Which solution set should the consultant recommend?

A. Service Cloud and Digital Engagement
B. Education Cloud and Slack
C. Education Cloud and Marketing Cloud

Antwort: B

Begründung:
Centralizing Recruitment Efforts: Service Cloud provides a robust platform for managing and automating recruitment processes, including case management, communication tracking, and applicant management.
Digital Engagement: The Digital Engagement add-on for Service Cloud enables institutions to engage with students through various social channels, including WhatsApp, SMS, and more.
Solution Set Benefits:
Service Cloud: Offers tools for managing and automating recruitment processes, tracking applicant progress, and maintaining communication logs.
Digital Engagement: Facilitates multi-channel communication, allowing recruitment teams to interact with students on their preferred platforms like WhatsApp.
Implementation Steps:
Enable Service Cloud: Ensure Service Cloud is enabled in the org.
Set Up Digital Engagement:
Navigate to Setup and enable Digital Engagement.
Configure channels such as WhatsApp, SMS, etc., by following the setup wizards and integrating them with the existing Service Cloud setup.
Customize to Fit Recruitment Needs: Tailor the solution to meet specific recruitment workflows and requirements.
Training and Adoption: Provide training to the recruitment team on how to use the new tools and monitor adoption to ensure they leverage the system effectively.
Reference:
Salesforce Documentation: Service Cloud
Salesforce Documentation: Digital Engagement

157. Frage
University Advancement staff are required to authenticate to internal systems both by logging in with a username and password and by authenticating vis an app on their phone.
Which identity management feature should the consultant recommend to meet this requirement?

A. Social sign-on
B. Multi-factor authentication
C. Single sign-on
D. Connected apps

Antwort: B

Begründung:
Multi-factor authentication is an identity management feature that the consultant can recommend to meet the requirement of authenticating to internal systems both by logging in with a username and password and by authenticating via an app on their phone. Multi-factor authentication is a feature that adds an extra layer of security to the login process by requiring users to verify their identity using a second factor, such as a mobile app, a security key, or an email link. Multi-factor authentication can help prevent unauthorized access and protect sensitive data. Single sign-on, connected apps, and social sign-on are not identity management features that require users to authenticate to internal systems both by logging in with a username and password and by authenticating via an app on their phone. Reference:
https://help.salesforce.com/s/articleView?id=sf.identity_mfa.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/identity_login/identity_login_mfa

158. Frage
An Admissions office wants to digitize and automate transcript requests. Currently, applicants, must follow a set of manual steps they could be more user friendly. The Admissions office wants a declaratively configured, publish facing from that created data in Salesforce.
Which solution should the consultant recommend to meet the requirement?

A. Salesforce Files
B. Process Builder
C. Email-to-case
D. App on the AppExchange

Antwort: D

Begründung:
An app on the AppExchange is a solution that the consultant can recommend to meet the requirement of creating a declaratively configured, public facing form that creates data in Salesforce. An app on the AppExchange is an application that provides additional features and solutions for Salesforce. There are many apps on the AppExchange that offer form building capabilities, such as creating web forms, surveys, or quizzes, and capturing data from them in Salesforce. The consultant can help the Admissions office choose an app that meets their needs and budget. Email-to-case, Process Builder, and Salesforce Files are not solutions that can create a declaratively configured, public facing form that creates data in Salesforce. Reference:
https://appexchange.salesforce.com/appxStore?type=App&keyword=form%20builder
https://trailhead.salesforce.com/en/content/learn/modules/appexchange_basics

159. Frage
......

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