1Z0-1064-26 Buch, 1Z0-1064-26 Zertifizierungsprüfung

In dieser dynamischen Welt lohnt sich, etwas für berufliche Weiterentwicklung zu tun. Angesichts des Fachkräftemangels in vielen Branchen haben Sie mit einer Oracle 1Z0-1064-26 (Oracle Fusion Service 2026 Implementation Professional) Zertifizierung mehr Kontrolle über Ihren eigenen Werdegang und damit bessere Aufstiegschancen.

Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Screen pop functionality 2. Redwood CTI toolbar setup 3. Call flows configuration
Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool
Work Assignment and Routing	- Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention - Queues and assignment rules 1. Queue configuration 2. Assignment rules based on SR attributes 3. Agent capacity and availability
Redwood UX and AI Features	- Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform - AI capabilities 1. Knowledge recommendations 2. SR classification AI
Digital Customer Service and Chat	- Chatbot and automation 1. Virtual assistant configuration - Digital Customer Service (DCS) 1. UI themes and branding 2. Embedding Fusion Service in external apps
Notifications, Emails, and Interactions	- Email processing 1. Inbound/outbound email channels 2. Email templates and interaction tracking - Notifications and collaboration 1. Internal collaboration tools 2. In-app notifications
Customer Entitlements and Action Plans	- Action Plans 1. Execution within service requests 2. Action plan templates - Entitlements and SLAs 1. Notifications and performance tracking 2. Milestones and operating calendars 3. Coverage and service tiers
Managing and Extending Service Requests	- Service Request configuration and lifecycle management 1. Service catalog and category hierarchy 2. SR outcomes and resolutions 3. Scheduled processes and automation 4. User and role management 5. Profile options and system configuration - Application Composer extensions 1. Custom objects and fields 2. Groovy scripting for business logic 3. Object workflows
Productivity and Contact Center Tools	- Agent productivity tools 1. Dashboards and analytics 2. Hotkeys and shortcuts 3. SmartText configuration

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1Z0-1064-26 Zertifizierungsprüfung - 1Z0-1064-26 Prüfung

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Oracle Fusion Service 2026 Implementation Professional 1Z0-1064-26 Prüfungsfragen mit Lösungen (Q54-Q59):

54. Frage
Which three types of data are included in the interaction associated with a normal call flow?

A. Contact name
B. Channel
C. Start time of the call
D. Service Request create date
E. Agent name

Antwort: A,D,E

55. Frage
Which four statements are correct about hotkeys for Action Commands?

A. They can be assigned to a custom action script.
B. They allow a user to escalate a service request.
C. They can all be modified.
D. They allow a user to forward a service request.
E. They allow a user to copy a service request.
F. They have default values.

Antwort: B,C,D,F

56. Frage
Which two are required to publish a completed Digital Customer Service (DCS) application?

A. a single "publish" action to complete the task
B. nothing (DCS applications are always available to all users.)
C. moving the application to Staging and subsequently to Production status
D. system administrator approval

Antwort: B,C

57. Frage
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. The signed-in user does not have the appropriate access privileges to a toolbar.
B. You entered a toolbar height that is not more than 70 pixels.
C. You have not enabled the Computer Telephony Integration (CTI) service.
D. You did not enable the vertical toolbar which is required, while the horizontal is optional.
E. The only toolbar enabled is the default one, and you must configure at least two.

Antwort: C,D

58. Frage
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A. The batch job for recommendations has not been executed.
B. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
C. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
D. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
E. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

Antwort: E

59. Frage
......

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