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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Digital Customer Service (DCS)	20%	- Themes, templates and page customization - DCS architecture and deployment - Authentication, profiles and security
Fusion Service Overview and Setup	15%	- Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features
Service Request Management	25%	- SR categories, assignment rules and routing - SR creation, lifecycle and processing - Service catalog and entitlements - Milestones and action plans
Omnichannel Communications	15%	- Email, chat and CTI configuration - Work routing and queue setup - Media toolbar and agent notifications

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q27-Q32):

NEW QUESTION # 27
Select three correct limits and restrictions when importing data from a file.

A. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
B. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
C. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
D. By default, the import starts immediately after it is activated.
E. Both create and update operations are available for imported records.

Answer: B,D,E

NEW QUESTION # 28
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. a configured profile option to schedule the retrieval of emails
B. an inbound message filter per sender
C. an inbound message filter per time schedule
D. a configured job to process inbound emails

Answer: C

NEW QUESTION # 29
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. In includes a preview option for all standard and custom object pages.
B. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
C. It requires proper permissions to use the tools and additional permissions to edit the desired object.
D. It allows edits to dashboard pages.

Answer: B

NEW QUESTION # 30
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It is configured exclusively via the Engagement Cloud Security Console.
B. It enables anonymous users to search the DCS knowledge base.
C. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
D. It does not require matching passwords between Engagement Cloud and DCS.

Answer: A,B

NEW QUESTION # 31
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

A. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
B. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
C. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
D. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.

Answer: A

NEW QUESTION # 32
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