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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Overview:

Certification Vendor:	PeopleCert
Exam Name:	ITIL 4 Specialist: High-Velocity IT
Exam Number:	ITIL-4-Specialist-High-velocity-IT
Passing Score:	70% (28/40)
Related Certifications:	ITIL 4 Foundation ITIL 4 Managing Professional
Available Languages:	English, Spanish, German, Italian, Chinese, Polish, Portuguese, Japanese, French
Certificate Validity Period:	3 years (renewal required)
Exam Duration:	90 minutes
Exam Price:	$775.00 USD
Exam Format:	Closed Book, Multiple Choice
Real Exam Qty:	40
Sample Questions:	Peoplecert ITIL-4-Specialist-High-velocity-IT Sample Questions
Exam Way:	Online proctored exam (available 24/7 on PeopleCert portal) or paper-based through accredited training organizations
Pre Condition:	A valid ITIL 4 Foundation or ITIL v3 Foundation certification is required
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-high-velocity-it-2814

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 3	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 5	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q32-Q37):

NEW QUESTION # 32
What is the BEST way of demonstrating that user feedback is
taken seriously, and is appropriately acted upon, in order to encourage more feedback in future?

Answer:

Explanation:
Regularly provide updates about service improvements made as a result of user feedback

NEW QUESTION # 33
A customer usually has good control of a service provider in terms of achieving service levels, but often struggles to assess service value Which level of service relationship maturity does this situation describe?

A. Cooperative relationship
B. Managed relationship
C. Partnership
D. Basic relationship

Answer: D

NEW QUESTION # 34
An IT department in a large enterprise has been managing a service that is core to the enterprise's strategy and objectives. Recently, the quality of a service has been falling. Investigations have revealed that the service team works on resolving incidents, requests and problems, and also development, testing, and releasing new functionality. Due to the mixed workload, the team are unable to complete many tasks to the level of quality required.
Which approach would MOST LIKELY help in this situation?

A. Outsource the incident, request and problem workload to a managed services provider, so that the service team can focus on developing new functionality quickly
B. Use forecasting techniques to model workload over time and ensure that the team has the right number of people with required skills to meet the workload
C. Adjust incident resolution and request fulfilment SLAs so that the customer service team has more time to resolve issues without breaking their formal commitments
D. Reduce the demand for new functionality so that the overall workload is at a level that the service team can manage without becoming overwhelmed

Answer: B

NEW QUESTION # 35
Users are complaining that service desk agents do not listen to them and make assumptions about what their issues are. Which action would BEST help to improve this situation?

Answer:

Explanation:
Improve the training given to the staff of the service desk function

NEW QUESTION # 36
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

Answer:

Explanation:
The service provider's marketing and business analysis teams consider generic market

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