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Cisco 300-820 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Collaboration Cloud Technologies	25%	- Key concepts and architecture 1. NAT, ICE, TURN, STUN 2. Expressway media traversal and protocol interworking 3. Licensing and backup/restore procedures - Expressway configuration and integration 1. Dial plan, B2B communication, MRA implementation 2. Network, certificates, clustering, QoS setup
Topic 2: Security	10%	- Security architecture and services 1. Identity, key management, compliance 2. Encryption, authentication, access control - Security configuration 1. Trunk and media security policies 2. Endpoint, meeting, administration security
Topic 3: Cloud Management, Suite and Devices Administration	20%	- Monitoring and troubleshooting 1. Call routing, meetings, messages issues 2. Endpoint and service health monitoring - Control Hub administration 1. Domain setup, security settings, integrations 2. User, organization, site management
Topic 4: APIs and Programmability	10%	- Webex APIs 1. Events and integration APIs 2. Messaging, Meeting, Calling, People APIs - Development tools and portals 1. Device macros and automation 2. App Hub, Developer Portal, Room OS Portal
Topic 5: Hybrid and Migration to the Cloud	10%	- Deployment models and integration 1. On-premises to cloud migration 2. Video Mesh, hybrid data security - Hybrid services implementation 1. Calendar, directory, message connectors 2. Cloud Connected UC and migration tools
Topic 6: Suite and Device Configuration	25%	- Webex Meetings and Messaging setup 1. Deployment models and feature configuration 2. Endpoint registration and provisioning - Webex Calling configuration 1. Trunks, route groups, translation patterns 2. Locations, numbers, dial plans, permissions

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Cisco Implementing Cisco Collaboration Hybrid and Cloud Technologies (CLHCT) v2.0 Sample Questions (Q229-Q234):

NEW QUESTION # 229
An organization uses Control Hub to manage Webex services. A newly promoted IT staff member is given:
- User Management Admin role
- Device Management Admin role
- Organization-wide scope (not location-limited)
They are asked to onboard new users with Webex Messaging, Webex Meetings, and Webex Calling Professional licenses. However, when they open a new user's profile, only Messaging and Meetings licenses are assignable; the Calling license section is not visible at all. Which configuration issue is the cause?

A. The admin has global scope, but Webex Calling license assignment requires the Calling Admin role, which was not granted.
B. Calling license assignment requires the admin to also have the Device Administrator role, which controls PSTN and user provisioning.
C. The organization's Calling Professional licenses are fully consumed, so Control Hub automatically hides the Calling section from delegated admins.
D. Webex Calling licenses were never enabled at the Organization level, so only top-level admins can view them.

Answer: A

Explanation:
Webex Calling administration requires the appropriate Calling Admin privilege. Even with organization-wide scope and user/device management roles, the administrator cannot view or assign Webex Calling licenses unless the Calling Admin role is granted.

NEW QUESTION # 230
Which two licenses are required for the B2B feature to work? (Choose two.)

A. Advanced Networking
B. TURN Relays
C. Traversal Server
D. Rich Media Sessions
E. Device Provisioning

Answer: D,E

NEW QUESTION # 231
Refer to the exhibit. In an environment SIP devices are registered to CUCM and H.323 devices to VCS.

What would be required to enable these calls to setup correctly?

A. Disable SIP in the external zone.
B. Create a presearch transform.
C. Change the interworking mode to On.
D. Change the domain of SIP endpoint A to cisco.com.

Answer: C

NEW QUESTION # 232
What happens to the encrypted signaling traffic of a collaboration device if you place it inside a firewall with private IP addresses and try to make a call over IP without any collaboration infrastructure?

A. The signaling makes it back to the endpoint because the endpoint sent the private address to the external endpoint.
B. The signaling does not make it back to the endpoint because the firewall cannot inspect encrypted traffic.
C. Encrypted IP traffic for collaboration devices always is trusted by the firewall.
D. The signaling makes it back to the endpoint because the firewall is an application layer gateway and provides address translation.

Answer: A

NEW QUESTION # 233
Refer to the exhibit.

If the Webex Teams device cannot connect to Video Mesh Cluster-1 because it is busy, which media node does the Webex Teams device connect to next?

A. Cloud Node US-EAST
B. Video Mesh Cluster-2
C. Both Cloud Node US-EAST and US-WEST
D. Cloud Node US-WEST

Answer: B

NEW QUESTION # 234
......

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