最優質的Salesforce FS-Con-101：Salesforce Certified Field Service Consultant權威認證 -有用的NewDumps FS-Con-101下載

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Salesforce FS-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Inventory and Order Management	10%	- Explain the inventory and order management process - Distinguish between product items, product item transactions, and product requests - Given a scenario, determine the appropriate settings for product item tracking
Topic 2: Quoting and Pricing	5%	- Given a scenario, determine the appropriate settings for quoting and pricing
Topic 3: Managing Work Orders	23%	- Given a scenario, configure work order processes, parameters, and field settings - Explain the work order lifecycle and applicable statuses - Distinguish between work order line item types and their usage - Apply the appropriate product and price book configurations for a scenario
Topic 4: Field Service Mobile App	10%	- Given a scenario, determine the appropriate configuration for the Field Service mobile app - Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications
Topic 5: Managing Resources	16%	- Explain the relationships between service territories, operating hours, and shifts - Demonstrate how to use time off to manage resource availability - Given a scenario, determine the appropriate resource type (e.g., crews, technicians)
Topic 6: Field Service Intelligence	3%	- Explain how Field Service Intelligence (FSI) dashboards are used
Topic 7: Managing Scheduling and Dispatch	28%	- Demonstrate how to use the dispatcher console - Explain the usage of complex work and work capacity - Determine the appropriate optimization rules and service objectives for a scenario - Given a scenario, determine the appropriate dispatch and scheduling settings - Explain the difference between global, local, and emergency scheduling
Topic 8: Asset and Maintenance Management	5%	- Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup

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最新的 Field Service Lightning program FS-Con-101 免費考試真題 (Q133-Q138):

問題 #133
Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers

A. Create a child work order for maintenance on the original installation work order.
B. Add the preferred resource service objective to the scheduling policy.
C. Add the technician as the required resource on the service appointment.
D. Add the technician as a preferred resource on the account record.

答案：B,D

解題說明：
These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_preferred_resources.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fsl_service_objectives.htm&type=5

問題 #134
When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there areno milestones listed when viewing the record.
How should this issue be resolved?

A. Create a separate entitlement process associated to the work order object.
B. Add work order milestones after the case milestones to the entitlement process.
C. Ensure the work order entitlement is related to the same process as the case entitlement.
D. Make sure the case entitlement record is being shared with the service resource.

答案：A

解題說明：
An entitlement process is a timeline that shows every step and milestone involvedin delivering support to a customer. To use milestones on work orders, a separate entitlement process associated to the work order object must be created and activated. Modifying the user's profile, updating public group membership, or assigning a Field Service Mobile License to the user would not enable milestones on work orders. References:
https://help.salesforce.com/s/articleView?id=sf.entitlements_process_overview.htm&type=5https://help.
salesforce.com/s/articleView?id=sf.entitlements_process_create.htm&type=5

問題 #135
An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?

A. Resource Schedule Optimization
B. Emergency scheduling
C. Global optimization
D. Customer First scheduling

答案：C

解題說明：
Global optimization is a feature that allows rescheduling multiple service appointments at once based on predefined criteria such asemergency priority, travel time, or skills[194]. Global optimization would allow Universal Containers to realign available resources with open work by running an optimization job that prioritizes emergency work and assigns it to the best available resources[195]. Resource Schedule Optimization is a feature that allows scheduling service appointments for individual resources based on their availability and preferences[196]. Resource Schedule Optimization would not allow Universal Containers to realign available resources with open work because it does not consider multiple resources or service appointments at once. Emergency scheduling is a feature that allows creating and assigning emergency service appointments to the best available resources[197]. Emergency scheduling would not allow Universal Containers to realign available resources with open work because it does not reschedule existing service appointments. Customer First scheduling is a feature that allows prioritizing customer preferences and satisfaction when scheduling service appointments[198]. Customer First scheduling would not allow Universal Containers to realign available resources with open work because it does not prioritize emergency work or reschedule existing service appointments. References: https://help.salesforce.com/s/articleView?id=sf.
fs_optimization_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_optimization_global_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_resource_schedule_optimization_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_scheduling_emergency_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_scheduling_customer_first_overview.htm&type=5

問題 #136
Universal containers (UC) wants to deploy knowledge to its field team.
How shouldUC ensure its technicians can access knowledge articles offline?

A. Write a workflow that associates articles to work orders based on a picklist on thework order.
B. Use work types to assign associated articles to work order.
C. Create a custom Mobile App that syncs articles based on service appointmentassignments.
D. Use the salesforce Mobile App with deep linking to the field service lightning MobileApp.

答案：B

解題說明：
Work types can be used to assign associated articles to work orders, which can be accessed offline by technicians using the Field Service Mobile App. The Salesforce Mobile App does not have deep linking to the Field Service Mobile App. Creating a custom Mobile App that syncs articles based on service appointment assignments is not necessaryand would require additional development and maintenance. Writing a workflow that associates articles to work orders based on a picklist on thework order is not recommended and would not ensure offline access. References: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_mobile_app_overview.htm&type=5

問題 #137
Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?

A. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
B. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
C. Create Work Order, Create Case, Dispatch Work Order, Create ServiceAppointment.
D. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

答案：D

解題說明：
This is the recommended sequence of steps to dispatch a technician for a customer issue. A case is created to track the customer issue, a work order is created to track the work that needs to be done, a service appointment is created to schedule the work, and a service appointment is dispatched to assign it to a technician.
References: https://trailhead.salesforce.com/en/content/learn/modules/field_service_basics
/field_service_work_orders

問題 #138
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