New Exam L5M9 Format | Efficient CIPS L5M9: Operations Management 100% Pass

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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Operations Management Concepts	- Definition and scope of operations management 1. Operations as transformation process (input–transformation–output) 2. Role of operations in supply chain efficiency and effectiveness - Performance objectives of operations 1. Flexibility 2. Speed 3. Dependability 4. Quality 5. Cost
Operations Strategy and Performance	- Operations strategy development 1. Top-down vs bottom-up strategy perspectives 2. Stages of operations strategy evolution - Order winners and order qualifiers 1. Competitive positioning through operations capability
Performance Improvement in Operations	- Performance measurement and benchmarking 1. Setting performance targets 2. Benchmarking techniques - Continuous improvement approaches 1. Business process re-engineering 2. Process improvement methodologies
Quality and Reliability Management	- Total Quality Management (TQM) 1. Quality assurance vs total quality - Failure prevention and recovery 1. Maintenance strategies and reliability improvement 2. Failure Mode and Effects Analysis (FMEA) 3. Failure measurement and impact
Operations Processes and Systems	- Process design and analysis 1. Types of operations: manufacturing and services 2. Input–transformation–output model - Four Vs of operations 1. Visibility 2. Variation in demand 3. Variety 4. Volume

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CIPS Operations Management Sample Questions (Q16-Q21):

NEW QUESTION # 16
Performance Benchmarking is a form of what type of benchmarking?

A. external
B. non-competitive
C. internal
D. competitive

Answer: C

Explanation:
Performance Benchmarking is an internal form of benchmarking where you compare the performance of 2 different departments against each other. This is from p.82.

NEW QUESTION # 17
Tools by Tom is a manufacturer of hardware. They have recently advertised that a new range of hammers would be released shortly, however due to issues in the supply chain and a low-quality delivery of steal, the production of the new hammers has been put on hold. Of the following, which are internal impacts of failure for the company? Select TWO.

A. customer complaints
B. downtime
C. wasted resources
D. loss of credibility
E. decreased market share

Answer: B,C

Explanation:
3 and 4 are internal impacts of failure- the others are external. See p.93 for more information.

NEW QUESTION # 18
Inventory Management is an important focus of operations within the Construction Industry. Is this TRUE?

A. yes- its important that materials are ordered to the correct timescale to ensure the project remains on track
B. no- inventory management is a key focus in the manufacturing industry only as raw materials are converted into outputs
C. no- the construction industry does not require the storage of inventory
D. yes- this is the most important aspect of managing a construction project

Answer: A

Explanation:
Firstly the statement is true- inventory management is an important focus in Construction (p.64). Of options 1 and 2, 1 is correct. It is important materials (bricks, windows, electric cables etc) are delivered to site when they are needed and stored correctly to avoid damage. Option 2 is incorrect, although it is important, its not the MOST important aspect of construction.

NEW QUESTION # 19
Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

A. no - operations management can also be concerned with the creation of intangible goods
B. yes- operations management ensures there are sufficient goods produced to meet customer demand
C. no- operations management is concerned with ensuring the organisation is profitable
D. yes- operations management is ensuring a company has the correct resources to create goods

Answer: A

Explanation:
you can't touch or hold), also requires operations management. P.2

NEW QUESTION # 20
When quality is used as a foundation to build improvements in other areas such as dependability, what is this theory known as?

A. sand cone theory
B. wave theory
C. brick-laying theory
D. bridge theory

Answer: A

Explanation:
This is the Sand Cone Theory from p.84. The other options are not real. The Sand Cone theory is about building a strong base, and then building something up one bit at a time, i.e. once you've got quality you then add in dependability, then you add in cost etc.

NEW QUESTION # 21
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