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| Section | Weight | Objectives |
|---|---|---|
| Patient Engagement and Clinical Operations | 30% | - Implement care plans and care teams - Manage clinical encounters and assessments - Configure patient timelines and milestones - Configure patient management workflows |
| Health Cloud Analytics and Reporting | 15% | - Configure Health Cloud reports and dashboards - Utilize Health Cloud for operational insights - Implement clinical analytics |
| Clinical Data Model and Interoperability | 20% | - Configure clinical objects and relationships - Explain interoperability and FHIR integration - Understand the clinical data model |
| Health Cloud Basics and Administration | 20% | - Configure Health Cloud settings and custom metadata - Manage Health Cloud permissions and sharing - Explain the capabilities of Health Cloud |
| Provider Relationship Management | 15% | - Manage referral management - Configure provider network management - Implement provider search and matching |
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NEW QUESTION # 43
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
Answer: B
Explanation:
To help streamline caller authentication for Contact Center agents, a consultant should recommend Bloomington Caregivers use the Identity Verification Flow Templates feature in Health Cloud. This feature allows agents to launch a flow from the utility bar or a record page to verify a caller's identity before processing their requests involving sensitive information. The flow prompts the agent to search for the caller in Health Cloud, select a reason for the call, ask verification questions based on predefined rules, and capture engagement details8. Customer Identity OmniScript Templates, Reusable Verification FlexCards, or Verify Customer Identity Process Flow are not features that exist in Health Cloud.
NEW QUESTION # 44
What are three requirements for implementing patients or members in Health Cloud?
Choose 3 answers
Answer: A,C,D
Explanation:
Implementing patients or members in Health Cloud requires careful configuration to accurately represent individual relationships and household structures.
1. Ensure the Account is the Parent to Household Accounts (Answer C):
* Purpose: In Health Cloud, modeling household relationships is essential for understanding the familial and support networks of patients. By setting the Account as the parent to Household Accounts, you can effectively represent and manage these relationships.
* Implementation Steps:
* Create a Household Account to represent the family or support group.
* Associate individual Person Accounts (patients) as members of this Household Account.
* Use the Account Hierarchy to visualize and manage these relationships.
Reference: Setting up household structures is a recommended practice in Health Cloud to manage patient relationships.
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2. Ensure the Person Account Object is Used (Answer D):
Purpose: Person Accounts in Salesforce combine the attributes of accounts and contacts into a single record, suitable for representing individual patients or members. This structure simplifies data management and aligns with Health Cloud's patient-centric model.
Implementation Steps:
Ensure that Person Accounts are enabled in your Salesforce org.
Configure page layouts and record types to support Person Accounts.
Migrate existing individual records to Person Accounts if necessary.
Reference: Utilizing Person Accounts is essential for representing patients in Health Cloud.
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3. Ensure 1-to-1 Account to Contact Relationship (Answer E):
Purpose: Maintaining a one-to-one relationship between accounts and contacts ensures data integrity and simplifies the management of individual patient records. This setup is particularly important when Person Accounts are not used, as it emulates the combined record structure.
Implementation Steps:
For each Contact, create a corresponding Account to maintain a 1:1 relationship.
Implement automation (e.g., using Salesforce Flow) to enforce this relationship during record creation.
Regularly audit records to ensure compliance with the 1:1 relationship model.
Reference: Maintaining a 1:1 Account to Contact relationship is a best practice in Health
NEW QUESTION # 45
A payer needs to manage requests for concurrent review of prior authorizations within Health Cloud and wants to use out-of-the-box record types and page layouts. However, the payer's Salesforce administrator does not see any preconfigured record types or page layouts for prior authorizations in the payer's Salesforce org.
What should a consultant recommend to the Salesforce administrator to expedite implementation?
Answer: A
Explanation:
The Health Cloud Care Request Extensions package provides out-of-the-box record types and page layouts for prior authorizations, as well as other features for managing care requests1.
NEW QUESTION # 46
A MedTech company is implementing Health Cloud to better plan and track surgical case visits, manage device inventory, and run cycle counts.
Which data model should a consultant recommend the company use?
Answer: D
Explanation:
The use case mentions:
Plan and track surgical case visits
Manage device inventory
Run cycle counts
These requirements directly align with the Health Cloud Inventory Management data model.
Inventory Management in Health Cloud is designed for MedTech and Life Sciences companies to track:
Surgical case planning and scheduling
Medical device and implant inventory management
Cycle counts and stock levels across facilities
It supports end-to-end surgical case tracking, ensuring the right devices are available at the right place and time.
Why not the others?
A . Life Sciences - Broader model used for clinical trials, patient programs, and pharma engagement, but not focused on surgical case + device inventory.
B . Provider Engagement - Used for managing provider relationship data (e.g., physician affiliations, facilities), not inventory or surgical planning.
C . Intelligent Sales - Focused on sales optimization and customer engagement, not surgical case or inventory management.
Salesforce Health Cloud Reference:
* Salesforce Health Cloud - Inventory Management Guide:
"Use the Inventory Management data model to manage device inventory, surgical case planning, cycle counts, and medical device tracking across healthcare facilities."
NEW QUESTION # 47
A bug is assigned to a developer stating that when an address contains data in the Address Line 2 field, the FlexCard display adds additional line, causing formatting issues.
How should the developer handle this in a DataRaptor without changing the underlying data structures?
Answer: C
Explanation:
The developer should modify the Extract DataRaptor to concatenate the address fields by using a formula to handle this bug. An Extract DataRaptor is a component in OmniStudio that allows the developer to query data from Salesforce objects and display it on a FlexCard. The developer can use a formula to concatenate the address fields into one field and avoid adding an extra line when Address Line 2 contains data.
NEW QUESTION # 48
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