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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Automation | 15% | - Process Automation
|
| Topic 2: Productivity and Collaboration | 10% | - Activity management
|
| Topic 3: Service and Support Applications | 10% | - Case management
|
| Topic 4: Object Manager and Lightning App Builder | 15% | - Lightning App Builder
|
| Topic 5: Sales and Marketing Applications | 10% | - Sales Cloud features
|
| Topic 6: Data and Analytics Management | 17% | - Data management
|
| Topic 7: Configuration and Setup | 15% | - User interface configuration
|
| Topic 8: Agentforce AI | 8% | - AI capabilities
|
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NEW QUESTION # 32
An administrator at Ursa Major Solar just learned about the AppExchange and how helpful it can be to the company's business.
Which two actions can be accomplished via the AppExchange?
'Choose 2 answers
Answer: A,D
NEW QUESTION # 33
Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?
Answer: A
Explanation:
Page layout editor is a tool that allows you to customize the layout and organization of detail and edit pages for a specific object and record type combination. You can also use page layout editor to customize related lists on detail pages by adding or removing fields, changing column order, sorting records, etc. To meet the requirement of showing different fields on the Case related list from the Account record for Sales and Customer Care users, you need to use page layout editor to modify the related list properties for each page layout assigned to those users. References:
https://help.salesforce.com/s/articleView?id=sf.customize_layoutrelatedlists.htm&type=5
NEW QUESTION # 34
Universally required fields always display on edit pages regardless of field-level security.
Answer: B
NEW QUESTION # 35
Which definition best describes "accounts" and their relationships with other record types in SFDC?
Answer: B
NEW QUESTION # 36
A Platform Administrator is designing a prompt template for a new agent. The agent's purpose is to help service reps troubleshoot technical issues by providing concise, step-by-step instructions. Based on best practices for creating effective prompts, which approach should the administrator use when writing this prompt?16
Answer: A
Explanation:
Creating effective Agentforce prompts requires a focus on clarity and simplicity to ensure the Large Language Model (LLM) follows instructions accurately. According to Salesforce best practices, administrators should use natural, easy-to-understand language and provide clear, concise instructions1919. This approach helps the AI accurately reason through the task without becoming confused by overly complex or nested logic (Option A). While technical accuracy is important, relying heavily on jargon or abbreviations (Option B) can sometimes lead to unexpected results if the LLM interprets those terms differently in various contextsFurthermore, providing high-level theoretical concepts (Option C) often results in vague or "creative" answers that may not be helpful for technical troubleshooting, which requires specific and actionable steps22.
Using direct instructions like "Summarize the issue in three bullet points" is more effective than broad guidelines.
NEW QUESTION # 37
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