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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Unlearning Behaviors | 15% | - Cognitive bias and psychological safety - Governance, risk and compliance in DevOps - Mindset and mental models |
| Topic 2: Articulating and Realising Value | 10% | - Investment cases and business justification - Value outcomes and benefits realization - Communicating value to stakeholders |
| Topic 3: Leading Cultural Change | 5% | - Empowerment and participation - Driving behavioural and cultural transformation |
| Topic 4: Measuring to Improve | 15% | - Value stream mapping - Avoiding measurement pitfalls - Meaningful metrics and indicators |
| Topic 5: Becoming a DevOps Organisation | 15% | - DevOps principles and adoption - Building safety and continuous improvement - Differences between DevOps and traditional IT |
| Topic 6: Measuring to Learn | 15% | - Tools and techniques for measurement - Purpose of measurement - Evaluating DevOps performance |
| Topic 7: DevOps and Transformational Leadership | 15% | - Leadership frameworks for change - Transformational leadership principles - Definitions and benefits of DevOps |
| Topic 8: Target Operating Models and Organizational Design | 10% | - Team structures and collaboration - Designing DevOps-aligned operating models - Conway's Law and organizational structure |
>> Lab DevOps-Leader Questions <<
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NEW QUESTION # 40
What doesn't help to create a culture where people feel safe to fail?
Answer: A
Explanation:
The correct answer is B because allowing leaders to punish failure directly undermines psychological safety, learning, experimentation, and transparency. A DevOps culture depends on people being willing to surface problems, admit uncertainty, report incidents, share mistakes, and test improvements. If failure is punished, teams hide information, avoid risk, reduce experimentation, and focus on self-protection rather than organizational learning.
Making experimentation time explicit supports innovation and controlled learning. Shared accountabilities and goals reduce blame between functions because teams are aligned around common outcomes rather than departmental defensiveness. Using ChatOps to swarm incidents can improve collaboration, visibility, and collective problem-solving during operational events. These practices contribute to an environment where failure is treated as information that can improve the system.
This does not mean DevOps accepts negligence or lack of discipline. It means leaders distinguish between blameworthy behavior and the normal learning that occurs in complex systems. The goal is to create conditions where teams can learn quickly and safely from failure. Punitive leadership blocks that learning cycle. Relevant study guide references: DevOps and Transformational Leadership; Unlearning Behaviors; Maintaining Energy and Momentum; Measuring to Learn.
NEW QUESTION # 41
Where should you start with your DevOps evolution?
Answer: C
Explanation:
The correct answer is D because DevOps evolution should begin with a value stream. DevOps is concerned with the end-to-end flow of work from idea to customer value, not merely with reorganizing departments, selecting a single application, or avoiding legacy systems. A value stream view allows leaders and teams to understand how work actually moves through the organization, where delays occur, where handoffs create friction, and where feedback is lost.
Starting with a reorganization is risky because structural change without understanding the system of work may simply recreate the same constraints in a new chart. Starting with an application can be too narrow unless it is examined within the broader value stream that delivers and operates it. Avoiding legacy systems is also not a reliable principle; legacy services may be central to business value and therefore important to include.
A value stream approach helps identify constraints, reduce waste, improve flow, and connect technical improvements to business outcomes. It also gives leaders a practical basis for measurement and improvement.
Relevant study guide references: Becoming a DevOps Organization; Measuring to Improve; Measuring to Learn; Target Operating Models and Organizational Designs.
NEW QUESTION # 42
Which of the following is a stakeholder type in the Bateson Stakeholder Map?
Answer: B
Explanation:
The correct answer is A, Ambassador. In DevOps transformation, stakeholder mapping is used to understand influence, commitment, resistance, advocacy, and the social dynamics that affect change adoption. An ambassador represents a stakeholder type that can positively influence others, communicate the transformation message, model desired behaviors, and help socialize the vision across teams and organizational boundaries.
This is especially important because DevOps evolution is not simply a technical implementation; it is a leadership-led organizational change. Leaders must identify who can sponsor, advocate, reinforce, or obstruct the change. Ambassadors are valuable because they extend leadership reach and help build credibility among peer groups. They can translate the DevOps vision into practical team-level language and reduce dependency on top-down communication.
"Victim" and "Rescuer" are more closely associated with dysfunctional interaction patterns such as the drama triangle, not a constructive stakeholder category in this context. "Coach" may be a useful change role, but it is not the stakeholder type being tested here. Relevant study guide references: Articulating and Socializing Vision; DevOps and Transformational Leadership; Maintaining Energy and Momentum.
NEW QUESTION # 43
Bernhard is an expert tester and whilst he likes the new model his organization has chosen, which means he is in a cross-functional team, he also misses working in a group of testers and sharing best practice and knowledge. He goes to his chapter meetups but wants a broader community to work with on the emerging artificial intelligence based testing automation tools becoming available in the market.
What could Bernhard do?
Answer: B
Explanation:
The correct answer is A because a guild is an appropriate structure for a broader community of interest that spans teams, squads, chapters, or tribes. Bernhard already participates in chapter meetups, which typically connect people with the same discipline or competency area, such as testing. However, his need is more specific and broader: collaboration around emerging AI-based testing automation tools across the organization.
A guild allows interested practitioners to voluntarily share knowledge, develop practices, explore tools, run experiments, and build capability around a shared topic. This fits the DevOps principle of enabling decentralized learning while avoiding the return to rigid functional silos. It also supports communities of practice, which help specialists maintain professional excellence while still contributing to cross-functional delivery teams.
Option B introduces unnecessary hierarchy. Option C is incorrect because squads are delivery teams, not communities for specialist knowledge sharing. Option D may help locally, but it is narrower than forming a guild and depends on the chapter lead rather than creating an open community. Relevant study guide references: Target Operating Models and Organizational Designs; Maintaining Energy and Momentum; Becoming a DevOps Organization.
NEW QUESTION # 44
What is one of Kotter's principles of a Dual Operating System?
Answer: B
Explanation:
The correct answer is D. Kotter's Dual Operating System emphasizes the need to run transformation through a second, more agile network alongside the traditional hierarchy. One of its principles is a "get-to" mindset rather than a "have-to" mindset. This means people participate because they are emotionally and intellectually committed to the opportunity, not simply because management has mandated compliance.
This is highly relevant to DevOps leadership because sustainable change cannot be achieved only through policy, structure, or tool adoption. Teams must understand the purpose of the transformation and feel motivated to contribute to better flow, faster feedback, improved resilience, and customer value. A "get-to" mindset creates voluntary energy, ownership, and momentum.
The other options are incorrect. Kotter does not advocate more management or simply enhancing hierarchy.
Nor is transformation only "head driven"; successful change engages both head and heart. Relevant study guide references: Maintaining Energy and Momentum; DevOps and Transformational Leadership; Articulating and Socializing Vision.
NEW QUESTION # 45
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