L5M9入門知識、L5M9試験問題解説集

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Performance Improvement in Operations- Continuous improvement approaches
  • 1. Business process re-engineering
    • 2. Process improvement methodologies
      - Performance measurement and benchmarking
      • 1. Setting performance targets
        • 2. Benchmarking techniques
          Topic 2: Operations Strategy and Performance- Order winners and order qualifiers
          • 1. Competitive positioning through operations capability
            - Operations strategy development
            • 1. Top-down vs bottom-up strategy perspectives
              • 2. Stages of operations strategy evolution
                Topic 3: Operations Management Concepts- Definition and scope of operations management
                • 1. Role of operations in supply chain efficiency and effectiveness
                  • 2. Operations as transformation process (input–transformation–output)
                    - Performance objectives of operations
                    • 1. Dependability
                      • 2. Flexibility
                        • 3. Speed
                          • 4. Cost
                            • 5. Quality
                              Topic 4: Operations Processes and Systems- Four Vs of operations
                              • 1. Variation in demand
                                • 2. Volume
                                  • 3. Visibility
                                    • 4. Variety
                                      - Process design and analysis
                                      • 1. Types of operations: manufacturing and services
                                        • 2. Input–transformation–output model
                                          Topic 5: Quality and Reliability Management- Failure prevention and recovery
                                          • 1. Failure measurement and impact
                                            • 2. Failure Mode and Effects Analysis (FMEA)
                                              • 3. Maintenance strategies and reliability improvement
                                                - Total Quality Management (TQM)
                                                • 1. Quality assurance vs total quality

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                                                  L5M9試験問題解説集、L5M9受験内容

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                                                  CIPS Operations Management 認定 L5M9 試験問題 (Q37-Q42):

                                                  質問 # 37
                                                  Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
                                                  Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
                                                  Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
                                                  Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
                                                  Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
                                                  Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap.
                                                  Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

                                                  Which of the following will you put into box 1?

                                                  正解：B

                                                  解説：
                                                  The correct answers are as follows:


                                                  質問 # 38
                                                  In which stage of development does the operations department contribute competitive advantage to an organisation?

                                                  正解：D

                                                  解説：
                                                  Externally supportive is the final stage of the Hayes and Wheelwright Operations Contribution Model. At this stage Operations is proactive, and has high levels of innovation and adaption. See p.31


                                                  質問 # 39
                                                  There are four dimensions of operating processes; volume, variety, variation and visibility. What is meant by variation?

                                                  正解：B

                                                  解説：
                                                  The correct answer is 1- fluctuation in demand for an item. E.g. demand for woolly hats has a high variation depending on the time of year. Other products such as bread have a low variation as demand is more constant. Be careful not to confuse variation with variety. Variety is the number of different products made. This is from p.48-49


                                                  質問 # 40
                                                  Total Quality Management is built on 8 founding principles. Which of the following do these include? Select THREE.

                                                  正解：A、B、E

                                                  解説：
                                                  The other 5 principles are; customer focus, system integration, communication and continuous improvement


                                                  質問 # 41
                                                  Dillan is an Operations Manager at Fancy Foods Ltd which is looking to expand the business into a new geographic are a. Dillan is doing some research into three potential locations for a new manufacturing and warehouse facility. Which of the following would be primary considerations for Dillan? Select TWO

                                                  正解：C、D

                                                  解説：
                                                  The primary considerations are: 1. the availability of labour (this is because you don't want to build a manufacturing facility in a place that's hard for workers to get to) and 5 the utilities services available (you don't want to build a manufacturing facility if you're going to have trouble linking the site up to water and electricity). The other options listed would come under 'secondary considerations'. There's a table of these on p.16


                                                  質問 # 42
                                                  ......

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