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| Section | Objectives |
|---|---|
| Topic 1: Case and Service Management | - Service delivery workflows - Case management for client services |
| Topic 2: Constituent Management | - Account and contact data model for nonprofit organizations - Constituent engagement and segmentation |
| Topic 3: Program Management | - Program lifecycle management - Program and service delivery tracking |
| Topic 4: Fundraising and Donations | - Donation management and gift processing - Campaign and fundraising tracking |
| Topic 5: Data Management and Security | - Security, access, and compliance - Data model design and governance |
| Topic 6: Reporting and Insights | - Reports and dashboards for nonprofit KPIs - Outcome measurement and analytics |
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NEW QUESTION # 96
A nonprofit organization needs an email marketing tool that will measure email engagement and evaluates the fit of prospective supporters. Which two factors should the consultant recommend?
Answer: A,C
NEW QUESTION # 97
What is an element of a logic model or theory of change?
Answer: C
Explanation:
In the Salesforce Nonprofit Cloud (NPC) environment, particularly when configuring Outcome Management, understanding the components of a Logic Model or Theory of Change is fundamental. These frameworks help a nonprofit map out how their internal activities lead to the social impact they desire to achieve.
A standard Logic Model consists of five core elements:
* Inputs: The resources invested, such as staff time, funding, or equipment.
* Activities: The actual programs or services provided (e.g., "Hosting a job training workshop").
* Outputs: These are the direct, measurable products of the activities. For example, if the activity is a workshop, the output might be "20 participants attended" or "100 hours of training delivered."
* Outcomes: These are the specific changes in behavior, knowledge, or status (e.g., "15 participants gained new technical skills").
* Impact: The long-term, systemic change (e.g., "Reduced unemployment in the local community").
When a consultant sets up Outcome Management, they translate these conceptual elements into Salesforce records. Outputs are often tracked as Indicator Results derived from Benefit Disbursements. While a
"Budget" (Option B) is a necessary operational resource (Input), it is not considered a structural element of the "logic" chain itself in the same way an Output is. "Progress" (Option C) is a state of being or a reportable metric, but it is not a defined structural component of the Theory of Change methodology. By focusing on Outputs, consultants can help organizations verify that their activities are happening as planned, providing the necessary data foundation to eventually measure higher-level Outcomes and Impact.
NEW QUESTION # 98
A nonprofit using NPSP has just implemented the Program Management Module. The nonprofit wants to migrate its client and program data.
Which two steps should the consultant use to import and deduplicate the data against existing records?
Choose 2 answers
Answer: B,C
Explanation:
https://powerofus.force.com/s/article/NPSP-BP-Getting-Started-Program-Management#week4
NEW QUESTION # 99
An organization wants to report on outbound grants for the current fiscal year. The organization wants to see what it has awarded for each grant opportunity, including applications that were approved or denied and the total amount paid out for each grant opportunity.
How should the organization build 4 report type in Nonprofit Cloud to meet the requirements?
Answer: A
NEW QUESTION # 100
A board member introduced a high-net-worth individual to the work of the nonprofit. The individual made a donation at an event.
The fundraising manager wants to record this information in Salesforce. It is important the donation is hard credited to the individual while ensuring this donation, as well as any future donations from the individual, are soft-credited to the board member. The board member and the individual already exist as contacts in Salesforce.
How should the data be entered*?
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