Salesforce-Loyalty-Management学習体験談 & Salesforce-Loyalty-Management過去問

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Salesforce Salesforce-Loyalty-Management Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Loyalty Management Accredited Professional Exam
Exam Number:	Salesforce-Loyalty-Management
Real Exam Qty:	60
Available Languages:	English
Exam Format:	Multiple Select, Multiple Choice
Exam Duration:	90 minutes
Exam Price:	$150 USD
Passing Score:	70
Related Certifications:	Salesforce Loyalty Management Accredited Professional
Certificate Validity Period:	24 months
Sample Questions:	Salesforce Salesforce-Loyalty-Management Sample Questions
Exam Way:	Online proctored or Onsite at a testing center
Pre Condition:	Candidates should have experience with Salesforce administration and implementation of Loyalty solutions.
Official Syllabus URL:	https://trailhead.salesforce.com/help?article=Salesforce-Loyalty-Management-Accredited-Professional-Exam-Guide

>> Salesforce-Loyalty-Management学習体験談 <<

Salesforce-Loyalty-Management試験の準備方法｜実際的なSalesforce-Loyalty-Management学習体験談試験｜一番優秀なSalesforce Loyalty Management Accredited Professional Exam過去問

試験のSalesforce-Loyalty-Managementテスト問題を学習して準備するのに必要な時間は20〜30時間だけで、時間とエネルギーを節約できます。あなたが学生であっても、学校での学習、仕事、その他の重要なことで忙しく、Salesforce Loyalty Management Accredited Professional Exam学習に時間を割くことができないインサービススタッフであっても。ただし、Salesforce-Loyalty-Management試験の教材を購入すると、時間と労力を節約し、主に最も重要なことに集中できます。そして、最も重要なSalesforce-Loyalty-Management試験トレントを最短時間で習得し、最後に優れたSalesforce-Loyalty-Management学習準備でSalesforce-Loyalty-Management試験に合格することができます。

Salesforce Salesforce-Loyalty-Management 認定試験の出題範囲：

トピック	出題範囲
トピック 1	戦略と設計: Salesforce パートナーは、ロイヤルティ管理が顧客のビジネスニーズ、プロセス、データ要件、プログラムパラメータとどのように連携するかを学びます。このセクションでは、適切なロイヤルティアーキテクチャの特定、ポイントと引き換えプロセス、特典の種類、プロモーションライフサイクルの定義について説明します。ロイヤルティ管理を実装するためのベストプラクティスも取り上げ、実際のシナリオに実際に適用できるようにします。
トピック 2	統合: シームレスなロイヤルティ管理エクスペリエンスを実現するには、統合が不可欠です。このトピックでは、Salesforce パートナーが API テンプレートとエンドポイントを使用して、Marketing Cloud、Commerce Cloud、Service Cloud、Salesforce CDP、および外部システムを統合するための戦略を決定します。
トピック 3	ロイヤルティプログラムとプロセスの構成: このセクションでは、ロイヤルティプログラムの基本機能と高度な機能の構成に焦点を当てます。Salesforce パートナーは、このトピックで階層モデル、メンバーとパートナーの管理、顧客インセンティブ、体験機能の構成方法を学習します。サブトピックには、Experience Cloud テンプレートを使用したプロモーション、資格ルール、パーソナライズされたロイヤルティページの定義も含まれます。複雑な処理ルール、ユーザーアクセスモデル、分析ダッシュボードを構成することで、Salesforce パートナーは、スケーラブルで顧客中心のロイヤルティソリューションを提供する専門知識を身に付けることができます。
トピック 4	継続的なロイヤルティ管理: このセクションでは、Salesforce パートナーが実装後にロイヤルティソリューションを維持および最適化できるようにします。トピックには、分析とダッシュボードの活用、サンドボックスから本番への移行、ロイヤルティキャンペーンの管理、モバイルアプリ機能の活用、サービス関連の問題の解決などが含まれます。

Salesforce Loyalty Management Accredited Professional Exam 認定 Salesforce-Loyalty-Management 試験問題 (Q18-Q23):

質問 # 18
A company has recently rolled out the Loyalty Program in the production environment. The Loyalty Manager is unable to edit anyLoyalty Management objects.
What permission set license is required to edit the Loyalty Management Objects?

A. Data Pipelines Base User
B. Loyalty Management
C. CLAAnalytics Base Admin
D. CLAAnalytics Base User

正解：B

解説：
To edit Loyalty Management objects,the " Loyalty Management " permission set license is required. This license grants users the necessary permissions to access and modify Loyalty Management-specific data and configurations.
* Option B " Loyalty Management " is the correct answer as it directly relates to the permissions needed to work with Loyalty Program configurations and objects within Salesforce.
* Options A, C, and D pertain to analytics and data pipeline functionalities and do not grant permissions to edit Loyalty Management objects.
Reference: Salesforce Help Documentation, specifically the section on Loyalty Management, outlines the required permission set licenses for different functionalities within Loyalty Management.

質問 # 19
A sports clothing and accessories retailer has a strategic partnership with other businesses that provide sports equipment and outdoor sports experiences. This retailer wants its Loyalty program members to be able to redeem their points when shopping withits redemption partners.
When creating a Loyalty Program partner record, how should an Administrator set up the partners in the Loyalty management application?

A. Set the program partner type to redemption > Activate > Define the accrual cost per unit.
B. Set the program partner type to accrual > Activate > Define the redemptioncost per unit
C. Set the program partner type to redemption > Activate > Define the redemption cost per unit
D. Set the program partner type to both > Activate > Define the accrual cost per unit.

正解：C

解説：
For a retailer looking to allow Loyalty program members to redeem points with redemption partners, the correct setup in Salesforce Loyalty Management involves configuring the partner record as a redemption partner. This includes:
* Setting the program partner type to " redemption " to indicate that the partner is involved in the points redemption process.
* Activating the partner record to make it available for transactions within the Loyalty Management application.
* Defining the redemption cost per unit, which specifies how many points are required for members to redeem specific rewards or benefits from the partner.
This setup ensures that Loyalty program members can redeem their points when shopping with strategic partners, aligning withthe retailer ' s goal of enhancing the value and utility of their Loyalty program.
Reference: Salesforce Loyalty Management documentation on setting up program partners outlines the process of configuring partners for redemption purposes, including specifying partner types and defining redemption costs.

質問 # 20
Universal Containers (UC) plans to implement Salesforce Loyalty Management for a new Loyalty program; however, its operations team remains skeptical about the Loyalty solutions, such as rules, processes, and benefit types.
Which option should UC consider when planning its implementation to ensure staff is helping to boost adoption and engagement?

A. Define a strategy led by marketing and involving the finance team.
B. Define a strategy led by marketing and involving the analytics team.
C. Define a company-wide initiative, including an operations team.
D. Describe the initiative to the Chief Marketing Officer team for their approval

正解：C

解説：
To ensure staff buy-in and boost adoption and engagement with the new Loyalty Program, Universal Containers should:
D: Define a company-wide initiative that includes the operations team. Engaging all relevant departments from the outset ensures a holistic approach to the implementation and addresses concerns and skepticism by involving those who will be directly impacted by the new Loyalty solutions.

質問 # 21
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?

A. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
B. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
C. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.
D. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.

正解：A、D

解説：
To award customers 500 points upon joining the Loyalty Program, two key configuration tasks are required.
Firstly, a Transaction Journal with an Activity type of 'Enrollment' should be created to record the act of a customer signing up for the Loyalty Program. This transaction journal serves as a record of enrollment activities and is essential for tracking new members.
Secondly, a Process Rule needs to be created that awards 500 points when the Activity Type equals
'Enrollment'. This process rule automates the awarding of points to new members, ensuring that each new enrollment triggers the addition of 500 points to the member's account. This setup ensures a standardized and automated approach to rewarding new members, enhancing the member experience from the outset.

質問 # 22
A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?

A. "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier =2
B. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.
C. "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
D. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.
E. "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.

正解：B、D、E

質問 # 23
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