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Salesforce Public-Sector-Solutions Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Public Sector Solutions Accredited Professional
Exam Number:	AP-222
Available Languages:	English
Exam Format:	Scenario-based, Multiple choice
Passing Score:	70%
Related Certifications:	Salesforce Accredited Professional
Exam Duration:	75 minutes
Exam Price:	USD 150
Real Exam Qty:	50
Certificate Validity Period:	2 years
Recommended Training:	Public Sector Solutions - Implementation Readiness
Exam Registration:	Kryterion Webassessor Pearson VUE
Sample Questions:	Salesforce Public-Sector-Solutions Sample Questions
Exam Way:	Online proctored or onsite testing center
Pre Condition:	No mandatory prerequisites; recommended experience with Salesforce Public Sector Solutions and implementation projects
Official Syllabus URL:	https://trailheadacademy.salesforce.com/certificate/exam-public-sector-solutions-ap---AP-222

>> Public-Sector-Solutions Exam <<

Public-Sector-Solutions Echte Fragen - Public-Sector-Solutions Fragen Und Antworten

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Salesforce Public-Sector-Solutions Prüfungsplan:

Thema	Einzelheiten
Thema 1	Public Sector Solutions Implementation Strategies and Best Practices: This domain measures the ability to implement Salesforce Public Sector Solutions using strategic approaches and industry best practices. Focus areas include PSS solutions, data sharing, security, scalability, and data quality. Demonstrating expertise in mapping business processes and designing robust solutions reflects the technical consultant aptitude for driving successful implementations in complex public sector environments.
Thema 2	Public Sector Solutions - Product-Specific Systems Knowledge: Proficiency of public sector technical consultants in configuring systems for licenses, permits, inspections, grants management, employee experience, and emergency response will be tested. Understanding document processing, eSignature technologies, and reporting options is critical. Success in this area demonstrates expertise in delivering tailored solutions aligned with customer objectives and lifecycle requirements.
Thema 3	Public Sector Solution Product Configuration: This section assesses the proficiency of public sector technical consultants in identifying and implementing the right Salesforce Public Sector Solutions components for business requirements. Skills in Omnistudio, Service Cloud, and automation tools are key. It tests the ability to create optimized configurations, action plans, and digital experiences that enhance service delivery.

Salesforce Public Sector Solutions Accredited Professional (AP-222) Exam Public-Sector-Solutions Prüfungsfragen mit Lösungen (Q95-Q100):

95. Frage
A Consultant supports the City of Snaxboro in setting up a new Licensing & Permitting system. The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance.
Which of the following configurations directly impacts the City's Salesforce licensing cost?

A. Configuring more than ten different OmnlScript Application forms and making them available on an Experience Site for external users to apply.
B. Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management.
C. Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for.
D. Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management.

Antwort: A

Begründung:
Explanation
Configuring more than ten different OmniScript Application forms and making them available on an Experience Site for external users to apply is a configuration that directly impacts the City's Salesforce licensing cost. OmniScript Application forms are guided digital forms that can be used to capture data from external users, such as license or permit applicants. Experience Site is a digital experience site that can be used to communicate with external users and provide access to Salesforce data and functionality. Configuring more than ten different OmniScript Application forms and making them available on an Experience Site requires CustomerCommunity Plus licenses, which are based on user counts and have higher costs than Customer Community licenses, which are based on logins or page views.
Reference:https://help.salesforce.com/s/articleView?id=sf.networks_license_types.htm&type=5

96. Frage
A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits.
What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

A. Link Cases to Permits
B. Set up Business Rules Engine (BRE) to determine Complaint validity.
C. Link Inspections and Visits to Permit Applications
D. Configure Action Plans on Cases and Permits
E. Configure Inspections and Visits

Antwort: C,D,E

Begründung:
Explanation
Linking inspections and visits to permit applications allows the city to track the progress and status of the inspections related to the complaints. Configuring inspections and visits enablesthe city to define the inspection types, schedules, checklists, and outcomes. Configuring action plans on cases and permits allows the city to automate the inspection tasks and workflows, assign them to inspectors, and collaborate on them using Chatter. Reference:
https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/configure-inspections-and-

97. Frage
Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to the* questions before beginning the application process while reducing implementation and maintenance costs?

A. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.
B. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
C. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.
D. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.

Antwort: B

Begründung:
Salesforce Knowledge is a feature that allows Bobahaven to create, manage, and publish articles that provide up-to-date information about permit and license processes to constituents. By publishing articles to an unauthenticated Experience site page, Bobahaven can reduce the implementation and maintenance costs by not requiring login or user management for the site visitors. Constituents can access the articles before beginning the application process and find answers to their questions without calling the call center. Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-digital-forms-with-omniscript

98. Frage
A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped.
Which Business Rules Engine tool is used here?

A. Process Builder
B. Decision Matrices
C. Workflow Field Updates
D. Data matrices

Antwort: B

Begründung:
Decision Matrices are Business Rules Engine tools that are used to automatically map and set the fees for each application. A Decision Matrix can evaluate answers based on rules and conditions and provide a decision outcome and explanation. For example, a Decision Matrix can determine the fee amount based on the type of license, the city & county location, the volume of current business, and the size of the building.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_matrix.htm&type=5&langua

99. Frage
A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects.
Which Permission Set License should be assigned to a volunteer to allow them to sign up?

A. Volunteer Management for Community
B. Community Response for Public Sector
C. Public Sector for Community
D. Emergency Response for Public Sector

Antwort: A

Begründung:
Volunteer Management for Community is a Permission Set License that can be assigned to a volunteer to allow them to sign up for volunteer projects. Volunteer Management for Community is a feature of Community Response for Public Sector, which is a prebuilt app that comes with Public Sector Solutions. It allows public sector agencies to create and manage volunteer projects and opportunities, and enable volunteers to sign up and track their hours. Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_community_response.htm&type=5&language=en_US

100. Frage
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