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| Section | Weight | Objectives |
|---|---|---|
| CSDM Fundamentals | 20% | - Common Service Data Model framework
|
| Insight | 11% | - Reporting and visualization
|
| Ingest | 19% | - Data ingestion and integration
|
| Govern | 35% | - Data governance and lifecycle management
|
| Configuration | 15% | - CMDB architecture and data model
|
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NEW QUESTION # 113
An organization needs to ensure that when a parent CI's Life Cycle Stage changes, the Life Cycle Stage of its child CIs is updated automatically.
What action should the organization take?
Answer: B
NEW QUESTION # 114
A CMDB Administrator uses the CMDB Data Foundations Dashboard to gain insights into the CMDB.
The results display low scores for several metrics.
Which actions can the CMDB Administrator take to improve the CMDB Health? (Choose two.)
Answer: C,D
Explanation:
The CMDB Data Foundations Dashboard is designed to help administrators identify priority data issues and take structured remediation actions. When several metrics have low scores, the correct approach is not to randomly clean records or manipulate scoring rules. Instead, the administrator should prioritize the most important issues and use the recommended remediation guidance.
Option A is correct because Data Foundations emphasizes prioritizing metrics with Critical and High priority first. These metrics usually represent the most important issues affecting CMDB trust, operational readiness, service visibility, and downstream ITSM processes such as Incident, Change, and Problem Management.
Focusing on the highest-priority metrics ensures remediation effort is aligned with business and operational risk.
Option C is also correct because the dashboard provides Remediation Playbooks linked to specific metrics.
These playbooks give structured guidance for analyzing the issue, identifying impacted records, correcting the data, and improving governance so the problem does not return. This is the preferred Data Foundations approach because it supports repeatable, auditable, and best-practice remediation.
Option B is not recommended because changing exclusions simply to improve the score can hide poor data quality rather than fix it. Exclusion rules should only be used when records are legitimately out of scope.
Option D may be valid in some lifecycle cleanup scenarios, but blindly removing non-operational or retired CIs is not the primary recommended action for improving dashboard health.
NEW QUESTION # 115
A Configuration Manager needs to enable a CMDB Data Manager policy to remove records from a CI class while retaining the ability to restore them within a specified period.
Which policy type should the Configuration Manager create?
Answer: C
Explanation:
Archive is the correct policy type because the requirement is not permanent removal; it is controlled removal with the ability to restore records within a defined retention period. In CMDB Data Manager, archive policies support CMDB data lifecycle governance by moving eligible CI records out of active operational use while preserving them for recovery, audit, or historical review. This is different from Delete, which is used when records should be removed permanently and restoration is not the intended governance outcome. Certification is used to validate specific CI attributes, not remove records. Retire changes or manages lifecycle state but does not satisfy the specific requirement to remove records while preserving restore capability. Therefore, when the objective is to reduce active CMDB volume while retaining recoverability, the correct Data Manager policy type is Archive.
NEW QUESTION # 116
A Service Desk Manager wants to use Unified Map to find active incidents or problems for a selected CI.
Which panel provides these details?
Answer: D
Explanation:
The Related items panel displays records associated with the selected CI, including active incidents, problems, changes, and other task-related information. This allows the Service Desk Manager to move from the CI's topology to the operational records currently affecting or involving that CI.
The Overview panel presents summarized CI information. The Attributes panel displays field values belonging to the CI. The Application services panel identifies service associations and dependencies, but it is not the primary panel for listing related Incident and Problem records.
Unified Map is intended to combine CI details, relationships, service context, and operational information in a single graphical experience. Its filtering capabilities also allow users to focus on relevant CI types and business-critical elements when analysing a service or CI topology.
Therefore, Related items is the panel that provides the required active task information.
=========
NEW QUESTION # 117
Given a list of Service types in the platform, drag the appropriate service to its definition.
Answer:
Explanation:
Explanation:
Within the Common Service Data Model (CSDM), service types are clearly defined to separate business- facing value, application logic, and technical enablement. Correct classification is foundational to impact analysis, ownership, reporting, and service visibility.
An Application Service is a logical representation of a deployed application or system stack. It models how an application runs, including servers, databases, middleware, and integrations. Application Services are typically created and maintained through Service Mapping and are primarily consumed by IT operations, DevOps, and support teams.
A Technology Management Service (also called a Technical Service) represents shared technical capabilities such as databases, authentication platforms, messaging systems, or cloud infrastructure. These services are published to Service Owners, not business users, and underpin one or more Application Services or Business Services. They are critical for understanding technical dependencies and risk but are not business-facing.
A Business Service is published to Business Users and directly supports business capabilities and outcomes. It represents what the business consumes , such as "Online Banking," "Order Fulfillment," or "Employee Onboarding." Business Services sit at the top of the CSDM hierarchy and are the anchor point for SLAs, experience, and value measurement.
Correctly distinguishing these service types ensures alignment with CSDM best practices, enables accurate impact analysis, and prevents common CMDB anti-patterns such as exposing technical services to business users or misrepresenting application stacks as business value.
NEW QUESTION # 118
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