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| Section | Objectives |
|---|---|
| Topic 1: Data Management | - Tables and CMDB basics - Import sets and data loading |
| Topic 2: Reporting and Analytics | - Reports and dashboards - Performance analytics overview |
| Topic 3: Service Automation and Configuration | - Business rules and client scripts basics - Workflows and Flow Designer overview |
| Topic 4: Service Management Applications | - Incident and problem management - Knowledge management - Service catalog and request fulfillment - Change and request management |
| Topic 5: Security and Administration | - User administration and roles - Access control rules (ACLs) basics |
| Topic 6: ServiceNow Platform Fundamentals | - Platform architecture and components - Navigation and user interface - Lists, forms, and filters |
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NEW QUESTION # 400
User records are stored in which table?
Answer: C
Explanation:
In ServiceNow, user records are stored in the sys_user table. This table contains all user-related information such as username, email, department, roles, and active status.
sys_user Table Structure:
Stores all user accounts in the system.
Contains fields like user_name, email, first_name, last_name, and roles.
Administrators can manage users via User Administration > Users in the ServiceNow navigation panel.
Why Not Other Options?
B . User [sn_user] - There is no such table named sn_user in ServiceNow.
C . User [u_sys_user] - The u_ prefix indicates a custom table, which is not the default ServiceNow table.
D . User [s_user] - This table does not exist in ServiceNow.
Reference:
ServiceNow User Administration - sys_user Table
NEW QUESTION # 401
What is a schema map?
Answer: D
NEW QUESTION # 402
A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?
Answer: C
Explanation:
In ServiceNow, users can customize their list views by rearranging, adding, or removing columns. This is done through the List Layout Configuration.
Correct Answer
B . Right-click on any column header. Context Menu > Configure > List Layout ✅ The quickest way to modify columns in a list view.
Steps:
Right-click on any column header in the list.
Select Configure > List Layout from the context menu.
Add, remove, or rearrange columns as needed.
Click Save.
Incorrect Answer Choices
A . Click Personalize List ❌
Incorrect terminology-there is no "Personalize List" option for configuring list columns.
"Personalize" is used for setting personal preferences, not list layouts.
C . Click List Context Menu > Personalize List ❌
The List Context Menu does not have a "Personalize List" option for column arrangement.
D . Click List Content Menu > Configure > List Layout ❌
Typo in "List Content Menu"-the correct term is "List Context Menu".
However, right-clicking on the column header (Answer B) is the recommended method.
Reference:
ServiceNow Documentation: Configuring List Layouts
ServiceNow User Guide: Modifying List Columns
NEW QUESTION # 403
Where would you go in ServiceNow to order services and products offered by various departments?
Answer: A
NEW QUESTION # 404
What are the steps for importing data using an import set?
Answer: A
Explanation:
Importing data into ServiceNow involves using Import Sets, which act as temporary staging tables before transferring data to the target table. The correct sequence of steps is as follows:
Correct Answer
Load the Data ✅
Upload data from an external source (CSV, Excel, XML, JDBC, or API).
The data is stored in an Import Set table (temporary staging table).
Create Transform Map ✅
A Transform Map defines how data from the Import Set should be mapped to the target table (e.g., incident, cmdb_ci).
Example: Mapping "Full Name" in Import Set → "User Name" in sys_user table.
Transform Data ✅
Executes the Transform Map, moving data from the Import Set into the target table.
Any data conversion rules or business logic (such as field mapping, script processing) are applied.
Clean Up Import Table ✅
After a successful import, the temporary Import Set table can be deleted to free up space.
Incorrect Answer Choices
A . Select source file; Run automap; Transform data; Clean up target table ❌ Automap is optional and does not apply in every scenario.
Cleaning up the target table is incorrect-the cleanup applies to the Import Set table, not the target table.
B . Set up LDAP; Test map; Create update set; Run import; Apply update set ❌ LDAP is for user authentication, not for importing data.
Update Sets are used for moving configurations, not data imports.
C . Identify source; Import transform map; Run transformer; Verify import ❌
"Run transformer" is incorrect-the correct step is "Transform Data".
Importing does not require a verification step; instead, data is reviewed using Transform History.
Reference:
ServiceNow Documentation: Import Set Process
ServiceNow Developer Guide: Creating Transform Maps
NEW QUESTION # 405
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