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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Organization Setup | 4% | - Fiscal Year - Company Information - User Interface - Lightning Experience vs Classic - Currency Management |
| Topic 2: Salesforce Mobile App and Lightning Experience | 6% | - Salesforce Mobile App Configuration - Lightning Experience Features - Navigation and UI Customization |
| Topic 3: Service Cloud Applications | 10% | - Service Cloud Features - Cases and Entitlements - Web-to-Case and Email-to-Case - Omni-Channel - Service Contracts |
| Topic 4: Security and Access | 12% | - Record Access (OWD, Sharing Rules) - Field-Level Security - Login Hours and IP Ranges - Salesforce Shield - Object-Level Permissions |
| Topic 5: Sales Cloud Applications | 10% | - Opportunity Management - Products, Price Books, and Quotes - Account and Contact Management - Sales Cloud Features - Forecasting |
| Topic 6: Workflow and Process Automation | 17% | - Approval Processes - Process Builder - Workflow Rules - Flows (Screen Flows, Autolaunched Flows) - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) |
| Topic 7: Reports and Dashboards | 11% | - Joined Reports - Summary Reports and Matrix Reports - Dashboard Components - Scheduling Reports - Report Types - Report Builder |
| Topic 8: Standard and Custom Objects | 8% | - Standard Object Overview - Roll-up Summary Fields - Custom Object Creation - Object Relationships (Lookup, Master-Detail) |
| Topic 9: User Setup | 8% | - User Creation and Management - Role Hierarchy - Delegated Authentication - Permission Sets - Profile Configuration - User Licenses |
| Topic 10: Data Management | 10% | - Data Import Wizard - Data Loader - Data Export - Data Quality Best Practices - Duplicate Rules and Matching Rules |
| Topic 11: Activity Management and Chatter | 4% | - Chatter Groups and Feeds - Chatter Best Practices - Tasks and Events |
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NEW QUESTION # 38
What are the three editions of Salesforce?
Answer: A
NEW QUESTION # 39
The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an opportunity is closed won.
What automation tool best accomplishes this?
Answer: B
NEW QUESTION # 40
You can create parent/child relationships directly from the CSV import file
Answer: B
NEW QUESTION # 41
Universal Containers has just restructured its Sales Department. Records that the sales manager expects to see are not showing up in the new Opportunity Report. Which three questions should the Administrator ask to troubleshoot this issue?
Choose 3 answers
Answer: A,B,D
NEW QUESTION # 42
An administrator at Cloud Kicks wants to deactivate a User who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers
Answer: B,C
NEW QUESTION # 43
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