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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Discovery13%- Determining business needs and user needs
- Analyzing existing user experiences and identifying gaps
- Identifying customer experience objectives and goals
Information Architecture12%- Designing site maps and navigation structures
- Creating effective labeling and categorization systems
Salesforce Lightning Design System13%- Identifying the purpose and resources of SLDS
- Applying SLDS components and patterns
Testing11%- Planning and conducting usability testing
- Analyzing testing results and making recommendations
Interaction Design14%- Designing effective page layouts
- Creating wireframes and prototypes
- Defining user flows and interactions
Configuration and Customization10%- Understanding declarative customization options for UX
- Configuring Lightning pages and apps for optimal UX
Visual Design11%- Applying Salesforce Lightning Design System (SLDS)
- Designing responsive and mobile-friendly interfaces
UX Fundamentals16%- Describing the user-centered design process
- Identifying user interface design principles
- Understanding accessibility standards and guidelines

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Salesforce Certified Platform User Experience Designer Sample Questions (Q10-Q15):

NEW QUESTION # 10
What would it mean for the user when designing perceivable content?

Answer: B

Explanation:
Designing perceivable content means that the content should be presented in a way that can be convertible between different formats, so that users with different sensory abilities can access it. For example, providing text alternatives for images and videos, captions and transcripts for audio, and audio descriptions for visual content. This way, users who are blind, deaf, or have low vision or hearing can perceive the content using assistive technologies, such as screen readers, braille keyboards, or captions. The content should not only be presented in a visual format (A) or an audio format (B), as that would exclude users who cannot see or hear the content.The content should be adaptable to different formats and devices, and follow the Web Content Accessibility Guidelines (WCAG) principle of perceivability12.Reference:
Perceivable - Accessibility | MDN
What Is Perceivability in Web Accessibility? WCAG Principles Explained


NEW QUESTION # 11
A UX Designer is using the human-centered design approach to redesign a portal that medical staff use to report on patient demographics.
Which activity should come first in the process?

Answer: D

Explanation:
The human-centered design approach is a problem-solving technique that puts real people at the center of the development process, enabling designers to create products and services that resonate and are tailored to the audience's needs.The human-centered design approach typically involves four stages: clarify, ideate, develop, and implement1. The first stage, clarify, is dedicated to collecting data and observing the users to clarify the problem and how to solve it. Rather than developing products based on assumptions, designers conduct user research and assess user needs to determine what the users want. The clarify stage requires empathy-the capability of understanding another person's experiences and emotions.Designers need to consider the users' perspectives and ask questions to determine what products they're currently using, why and how they're using them, and the challenges they're trying to solve2.
Therefore, the activity that should come first in the human-centered design process is observing the medical staff while they use their existing portal. This activity will help the UX designer to understand the context, the goals, the pain points, and the preferences of the medical staff, as well as to identify the opportunities for improvement and innovation. The other activities, such as estimating the cost, writing technical requirements, and designing a mockup, belong to the later stages of the human-centered design process, after the problem and the user needs have been clearly defined.
The first activity inthe process when using a human-centered design approach to redesign a portal that medical staff use to report on patient demographics should be observing the medical staff while they use their existing portal. This is a critical step in the process, as ithelps to identify user needs, preferences, and behaviors so that the design of the new portal can be tailored to meet their specific needs.
Observing the medical staff while they use the portal will help to identify any existing problems and highlightareas where the portal can be improved. This can include issues with usability, functionality, and accessibility. Additionally, observing how the medical staff interact with the portal can help to identify any potential areas of improvement and uncover anyhidden requirements or user needs.


NEW QUESTION # 12
Cloud Kicks (CK) has hired a UX Designer to help with the design of its Experience Cloud site. CK wants to understand the structure and layout of the navigation menu.
Which activity should the designer use while card sorting?

Answer: A

Explanation:
Card sorting is a UX research method used to discover how people understand and categorize information. In a card sort, participants group ideas or information written on cards into different categories in a way that makes sense to them. The designer can use virtual cards, pieces of paper, or an online card sorting tool. Card sorting can help the designer to:
Assess the information architecture (IA) of a website or homepage
Learn how people understand different concepts or ideas, and how they feel about them Understand where users expect certain content to be found Get inspiration for labeling and grouping content or ideas In this case, the designer wants to understand the structure and layout of the navigation menu for the Experience Cloud site. The designer can use card sorting to learn how users would group and label the pages or features of the site, and what categories or subcategories they would expect to see in the navigation menu. This can help the designer to create a user-friendly and intuitive IA that matches the users' mental models and expectations.
To conduct a card sorting activity, the designer should:
Define the goal and scope of the card sort
Choose the type of card sort (open, closed, or hybrid)
Choose the format of the card sort (moderated or unmoderated)
Select the cards and categories to use
Recruit and screen the participants
Run the card sort sessions
Analyze and interpret the results
Apply the findings to the design
The correct answer is B, have users sort the cards based on similar categories or groups. This is the main task of a card sorting activity, where users are asked to group the cards (representing the pages or features of the site) into categories or groups that make sense to them. The designer can then analyze the results to see how users organize and label the information, and use that to inform the design of the navigation menu.


NEW QUESTION # 13
A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs. Which approach is being followed?

Answer: C

Explanation:
The correct answer is C. Human Centered Design, as explicitly stated in the uploaded study guide.
Human-Centered Design begins by understanding people-their needs, motivations, constraints, environments, and pain points-and then develops solutions around that understanding. The wording of the question describes exactly this sequence: first identify end-user needs, then create solutions intended to satisfy those needs.
The important point is that the solution does not begin with technology, business process, or implementation convenience. It begins with the people who will ultimately use or experience the product or service.
Option A, User Experience Design, is closely related and often operates within a human-centered approach, but the study guide is testing the broader problem-solving philosophy that starts with human needs and iteratively develops solutions around them.
Option B, Communication Design, is more specifically concerned with how information, messages, and visual communication are structured and presented. It does not describe the broader end-to-end approach stated in the question.
The study-guide framing therefore positions Human-Centered Design as an approach that connects user understanding, problem definition, ideation, and solution creation around real human needs.
Study Guide reference/topics: Human-Centered Design, user needs, problem solving, solution design, Human- Centered Design.


NEW QUESTION # 14
What is the relationship between inclusive design and accessible design?

Answer: C

Explanation:
The correct answer is B. Inclusive design is a methodology and accessible design is based on guidelines, as explicitly stated in the study guide. The distinction matters because inclusive and accessible design are closely related but are not interchangeable concepts. According to the framing used by the study guide, inclusive design is a methodology. It influences how designers approach a problem by considering exclusion, human diversity, varying contexts, and the range of people who may interact with a solution. Accessible design, in contrast, is grounded in defined accessibility requirements and guidelines. Within digital interfaces, this includes structured requirements such as those represented by accessibility standards and WCAG principles.
Option A incorrectly categorizes both concepts as methodologies based on guidelines. Option C reverses the study guide's distinction by treating accessible design as the methodology. The two practices reinforce one another. Inclusive design broadens the design process by asking whose needs may be missed, while accessibility guidance provides concrete criteria against which interface implementation can be assessed. For a Salesforce UX Designer, the practical lesson is that meeting accessibility requirements is necessary, but inclusive design asks a broader question about whether the overall experience accommodates a diverse range of users and circumstances.
Study Guide reference/topics: Inclusive Design, Accessible Design, accessibility guidelines, Human-Centered Design.


NEW QUESTION # 15
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