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| Section | Weight | Objectives |
|---|---|---|
| Change Management and Adoption | - Training and enablement planning - Communication and rollout planning - User adoption strategies | |
| Slack Administration and Governance | - Workspace configuration and settings - Security and compliance controls - User lifecycle management | |
| Solution Design for Slack | - Integration design with Salesforce ecosystem - Workspace architecture and design principles - Channel strategy and governance model | |
| Delivery and Migration | 17% | - End-to-end migration planning and execution - Slack delivery best practices - Role definition across Slack, partner, and client teams |
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NEW QUESTION # 78
A company is launching Slack and wants to promote a culture of transparency and collaboration while also maintaining department-specific discussions. What is the best approach to channel management for this scenario?
Answer: A
Explanation:
This approach fosters a culture of transparency and collaboration through public channels for company-wide discussions, while private channels for departments maintain the confidentiality of specific discussions.
NEW QUESTION # 79
A user is experiencing slow loading times and frequent disconnections when using Slack. What should be the initial step in troubleshooting this issue?
Answer: A
Explanation:
The first and most practical step in addressing slow loading times and frequent disconnections is to advise the user to clear the cache and data for the Slack application. This can resolve issues related to accumulated cache and data that might be impacting the app's performance.
NEW QUESTION # 80
A healthcare organization using Slack needs to ensure their usage is compliant with the Health Insurance Portability and Accountability Act (HIPAA). What is a crucial step they should take in their Slack environment?
Answer: D
Explanation:
Integrating Slack with a HIPAA-compliant archiving solution is crucial for ensuring that communication data is stored and managed in a manner that complies with HIPAA's stringent requirements for protecting patient health information.
NEW QUESTION # 81
What is the role of "Automated Workflow" in Slack-Salesforce integrations?
Answer: A
Explanation:
Automated workflows are used to ensure that relevant information is shared between Salesforce and Slack, such as notifying team members of updates to Salesforce records or triggering Salesforce actions from Slack.
NEW QUESTION # 82
Your client insists on designing their grid based on the company's org chart and creating workspaces for each department. Through discovery, you discover that the departments are very collaborative and employees frequently collaborate outside their teams and across departments.
Which grid design best practice is most appropriate for this client?
Answer: D
Explanation:
The correct answer is to create workspaces based on how information is naturally shared. Enterprise Grid design should reflect real collaboration patterns, not simply mirror the company's reporting structure. The discovery finding is decisive: departments frequently collaborate across boundaries, so a strict department-by- department workspace model would create unnecessary silos, increase channel fragmentation, and make cross- functional work harder. Option A is generally good design language, but it is too broad and does not directly answer the discovered business need. Option B can be useful as a simplification principle, but "minimum number" alone is not enough; the structure must map to how work actually happens. Option D is the trap answer because it follows the client's stated assumption rather than the consultant's discovery evidence. Slack' s Enterprise Grid model supports multiple workspaces and multi-workspace channels so organizations can structure collaboration around functional, regional, confidential, or cross-functional work patterns.
Reference topic: Grid Design - discovery-led workspace architecture, information flow, collaboration patterns, and workspace strategy.
NEW QUESTION # 83
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