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| Section | Weight | Objectives |
|---|---|---|
| Implementation | 38% | - Initial setup and configuration - Industry-specific component setup - Product and pricing configuration - Order Capture setup - Contract management configuration - License and access management - Post-sales process enablement - Data migration and integration |
| Test and Deploy | 13% | - Testing strategy and scenario design - Deployment planning and execution - User acceptance testing management |
| Solution Design | 36% | - Validate data model fitment - Map Energy and Utilities Cloud components to requirements - Define security and data access model - Understand deployment tools and best practices - Design future state business processes - Define future state architecture |
| Discovery | 13% | - Identify gaps between requirements and standard capabilities - Document customer business needs, value and vision - Understand current state architecture |
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NEW QUESTION # 67
Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?
Answer: A,B
Explanation:
In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType "Business" are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType "Consumer" are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.
This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/
NEW QUESTION # 68
What can an administrator use to go through the post-installation steps before the Energy and Utilities Claud solution can be used?
Answer: D
NEW QUESTION # 69
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?
Answer: A,D
NEW QUESTION # 70
An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
How can the utility company meet these requests using Energy and Utilities Cloud?
Answer: C
NEW QUESTION # 71
An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?
Answer: C
NEW QUESTION # 72
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