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| Section | Weight | Objectives |
|---|---|---|
| ITIL 4 Specialist: Create, Deliver and Support | 15% | - Understand the concepts and challenges of value stream mapping - Apply the concepts of value streams to design and deliver services - Understand the key practices for effective service delivery - Understand the key practices for reliable and effective support |
| Adopt and adapt the ITIL framework to deliver value in a digital era | 25% | - Understand the principles and key concepts of ITIL 4 - Map ITIL v3 practices to ITIL 4 practices - Apply ITIL guiding principles in different contexts |
| Manage the journey to a service value stream | 25% | - Understand the concept of a service value stream - Identify the components and activities of a service value stream - Apply the service value stream approach to design and deliver services |
| ITIL 4 Strategist: Direct, Plan and Improve | 10% | - Understand the key practices for direction and planning - Apply the key principles and methods for effective direction and planning - Understand the scope of the Direct, Plan and Improve practice |
| Craft and deliver a focused digital and IT strategy | 25% | - Understand the scope and key concepts of a digital and IT strategy - Recognize the components of an effective digital and IT strategy - Apply the strategic approach to digital and IT services |
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NEW QUESTION # 90
An organization is compiling information about how a new service will be used. It is considering how each set of stakeholders will experience the service. In the past, the suppliers have been unreliable, so the organization wants to identify the main risks and dependencies for the introduction of the service. What is this an example of?
Answer: B
NEW QUESTION # 91
Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?
Answer: D
NEW QUESTION # 92
Which guiding principle would help the MOST in breaking down silos and elimating conflicting goals?
Answer: C
Explanation:
Collaborate and promote visibility is the guiding principle that would help the most in breaking down silos and eliminating conflicting goals. This principle encourages working together across boundaries and sharing information and knowledge with relevant stakeholders. By doing so, the organization can achieve a common understanding of the vision, objectives, and progress of the service value system. This also helps to avoid duplication of work, reduce errors, and improve efficiency and effectiveness. Collaborate and promote visibility also fosters a culture of trust, openness, and learning, which are essential for continual improvement and innovation. References:
* ITIL 4 Foundation: ITIL 4 Edition, section 4.3.4
* 6 reasons why ITIL 4's guiding principle of collaborate and promote visibility is important, section
"Collaboration and value co-creation"
NEW QUESTION # 93
From the perspective of a service provider how does the digital product lifecycle start?
Answer: B
NEW QUESTION # 94
What BEST describes the relationship between planning and risk?
Answer: A
NEW QUESTION # 95
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