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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Operations Processes and Systems- Process design and analysis
  • 1. Types of operations: manufacturing and services
    • 2. Input–transformation–output model
      - Four Vs of operations
      • 1. Variation in demand
        • 2. Visibility
          • 3. Variety
            • 4. Volume
              Topic 2: Operations Management Concepts- Performance objectives of operations
              • 1. Quality
                • 2. Cost
                  • 3. Flexibility
                    • 4. Speed
                      • 5. Dependability
                        - Definition and scope of operations management
                        • 1. Operations as transformation process (input–transformation–output)
                          • 2. Role of operations in supply chain efficiency and effectiveness
                            Topic 3: Quality and Reliability Management- Total Quality Management (TQM)
                            • 1. Quality assurance vs total quality
                              - Failure prevention and recovery
                              • 1. Failure measurement and impact
                                • 2. Failure Mode and Effects Analysis (FMEA)
                                  • 3. Maintenance strategies and reliability improvement
                                    Topic 4: Performance Improvement in Operations- Performance measurement and benchmarking
                                    • 1. Benchmarking techniques
                                      • 2. Setting performance targets
                                        - Continuous improvement approaches
                                        • 1. Business process re-engineering
                                          • 2. Process improvement methodologies
                                            Topic 5: Operations Strategy and Performance- Operations strategy development
                                            • 1. Top-down vs bottom-up strategy perspectives
                                              • 2. Stages of operations strategy evolution
                                                - Order winners and order qualifiers
                                                • 1. Competitive positioning through operations capability

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                                                  CIPS Operations Management Sample Questions (Q14-Q19):

                                                  NEW QUESTION # 14
                                                  Which of the following situations would use a fixed-position layout?

                                                  Answer: A

                                                  Explanation:
                                                  Ship construction would used a fixed-position layout. This is when you're making something that is too big/ heavy to pass through a traditional factory / conveyor belt set up. So rather than the item passing to different teams/ departments, each team / department comes to the item when it is their time to work on it. In the other examples the item (vehicle, food in the supermarket or buffet) the products get moved around- the ship is the only item that remains where it is. This question is based on the 4 types of Plant Layout on p.17. This could form part of a drag and drop question too.


                                                  NEW QUESTION # 15
                                                  Which of the following is a computer-based programme which determines the amounts of inputs required into a process?

                                                  Answer: C

                                                  Explanation:
                                                  This is MRP. You will likely remember this from Level 4- it comes up again here but there's nothing new that you won't have seen before. P.55


                                                  NEW QUESTION # 16
                                                  Which of the following is not a key stakeholder in the implementation of Six-Sigma?

                                                  Answer: A

                                                  Explanation:
                                                  Suppliers are not a stakeholder for Six Sigma- the other three are- this is from p.136


                                                  NEW QUESTION # 17
                                                  What is the purpose of a quality circle?

                                                  Answer: B

                                                  Explanation:
                                                  A Quality Circle is a small group of employees who meet regularly to resolve problems in the workplace. This is from p.111


                                                  NEW QUESTION # 18
                                                  Isobel is an Operations Manager at a plastics company and is conducting a Failure Mode and Effective Analysis (FMEA) on some products that the company manufactures. Which of the following areas would malfunctions be detected in when conducting a FMEA? Select TWO

                                                  Answer: B,C

                                                  Explanation:
                                                  FMEA is categorised into two parts; design and process. This is from p.97


                                                  NEW QUESTION # 19
                                                  ......

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