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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 2	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 3	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 5	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q13-Q18):

NEW QUESTION # 13
Which is CORRECT when considering a transformation to high-velocity IT?

A. High-velocity IT focuses on using data to improve the performance of physical devices
B. The impact on the culture of the organization does not need to be considered
C. It is acceptable to take risks which may lead to competitive advantage
D. Risks can be minimized by making a significant change rather than incremental improvements

Answer: C

NEW QUESTION # 14
What is the BEST way of demonstrating that user feedback is
taken seriously, and is appropriately acted upon, in order to encourage more feedback in future?

Answer:

Explanation:
Regularly provide updates about service improvements made as a result of user feedback

NEW QUESTION # 15
An IT department in a large enterprise has been managing a service that is core to the enterprise's strategy and objectives. Recently, the quality of a service has been falling. Investigations have revealed that the service team works on resolving incidents, requests and problems, and also development, testing, and releasing new functionality. Due to the mixed workload, the team are unable to complete many tasks to the level of quality required.
Which approach would MOST LIKELY help in this situation?

A. Outsource the incident, request and problem workload to a managed services provider, so that the service team can focus on developing new functionality quickly
B. Reduce the demand for new functionality so that the overall workload is at a level that the service team can manage without becoming overwhelmed
C. Use forecasting techniques to model workload over time and ensure that the team has the right number of people with required skills to meet the workload
D. Adjust incident resolution and request fulfilment SLAs so that the customer service team has more time to resolve issues without breaking their formal commitments

Answer: C

NEW QUESTION # 16
Which statement about the onboarding of services is CORRECT?

A. The onboarding should be planned during the design of the service
B. Onboarding should be conducted after the service is operational
C. The onboarding process is optional for new services
D. Onboarding does not require customer involvement

Answer: A

NEW QUESTION # 17
An organization's customers have historically been satisfied with the functionality and performance of its services. Recently, however, the organization is getting complaints about both the performance of the services and areas such as sales and customer support.
How can the organization BEST collect the information needed to address these complaints?

A. Review internal service performance reports
B. Conduct stakeholder interviews to understand issues
C. Analyze operational metrics and sales data
D. Gather customer experience and service level metrics

Answer: D

NEW QUESTION # 18
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