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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security | 28% | - Security fundamentals
|
| Topic 2: Software Troubleshooting | 23% | - Security-related troubleshooting
|
| Topic 3: Operational Procedures | 21% | - Safety and compliance
|
| Topic 4: Operating Systems | 28% | - OS installation and configuration
|
Our 220-1202 study guide has PDF, Software/PC, and App/Online three modes. You can use scattered time to learn whether you are at home, in the company, or on the road. At the same time, the contents of 220-1202 learning test are carefully compiled by the experts according to the content of the examination syllabus of the calendar year. With our 220-1202 Study Materials, you only need to spend 20 to 30 hours to practice before you take the 220-1202 test, and have a high pass rate of 98% to 100%.
NEW QUESTION # 255
An end user is unable to print to a network printer but can access everything else on the network. Other users have no issues printing. A technician opens the print queue on the user's computer and sees the job has failed.
What is the next step to troubleshoot the issue?
Answer: D
Explanation:
The correct answer is B. Restarting the print spooler from services, because the problem is isolated to one user and the print job is stuck or failed in the local print queue. This strongly indicates a print spooler service issue on the user's workstation.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, the print spooler manages print jobs sent from applications to printers. If the spooler service hangs or becomes unstable, print jobs may fail even though network connectivity and the printer itself are functioning correctly.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that restarting the print spooler is a standard troubleshooting step when jobs remain in a failed or paused state. This clears the queue and reloads the service without requiring a full system reboot.
The Mike Meyers / Mark Soper Lab Manual reinforces that reinstalling printers should be done only after service-level troubleshooting has failed. Printing from another computer is unnecessary because other users are already printing successfully, confirming the printer and network are operational.
Because the failure is local to the user and visible in the queue, restarting the print spooler service is the most logical and efficient next step, making B the correct answer.
NEW QUESTION # 256
After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but the application does not open. A technician restarts the smartphone, but the issue persists. Which of the following is the most likely way to resolve the issue?
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Mobile OS updates can sometimes cause compatibility issues with specific apps, including corporate email clients. The most likely resolution is to check for and apply an update to the affected application, especially if it hasn't been updated to support the latest OS version.
B). Registering with MDM might be required for access but wouldn't address app crashes due to incompatibility.
C). A third-party client might help, but it's not the best first step if the default app is expected to work.
D). Clearing the cache can help resolve some minor issues, but updating the app directly addresses compatibility concerns.
Reference:
CompTIA A+ 220-1102 Objective 3.3: Troubleshoot mobile OS and application issues.
Study Guide Section: App compatibility and mobile software updates
NEW QUESTION # 257
Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
INSTRUCTIONS
Quarantine and configure the appropriate device(s) so that the users' audio issues are resolved using best practice procedures.
Multiple devices may be selected for quarantine.
Click on a host or server to configure services.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Answer:
Explanation:
See Explanation below for complete solution.
Explanation:
Host 2, Host 3, Host 4 , Host 5 ,Host 6, Host 7, Host 8 , Media Server - Stop All unwanted and malicious service (Persistance.j1zpxn Installer Service) from all the listed host and Media servers Refer screenshot below on the required service started/stopped on host2, same service to be started and stopped across all host servers.
A screenshot of a computer AI-generated content may be incorrect.
A screenshot of a computer AI-generated content may be incorrect.
NEW QUESTION # 258
A user created an incident report and marked it as "urgent" in the IT help desk portal. The user approaches the help desk manager because the user did not receive assistance on that same day. Which of the following documents should the manager review with the user?
Answer: B
Explanation:
A service-level agreement defines expected response and resolution times based on an incident's priority and impact. Reviewing it clarifies whether the reported issue qualified for same- day assistance.
NEW QUESTION # 259
A technician is helping to create a desktop backup policy for the company. The requirements include ensuring that the backups work as intended and recovery is possible. Which of the following routine tasks should the technician include in the policy to meet these requirements? (Select two.)
Answer: B,C
Explanation:
The correct answers are C. Backup testing and E. Purging old backups. Backup testing directly verifies that backup data can be restored and used. The All-in-One Exam Guide states that backup strategies without verification are unreliable and that organizations should regularly test actual backups so systems restore and boot, applications run, and critical files open correctly. Quentin Docter's Complete Study Guide similarly explains that data should not be considered safe until it has been successfully restored and recommends performing restore tests to verify recoverability. Purging old backups is also a routine policy task because backup rotation and retention prevent outdated backup sets from consuming storage indefinitely and help maintain a manageable recovery set. Full, incremental, and differential backups are backup types, not verification tasks by themselves. Backup reconfiguration may be needed after a change, but routine testing and purging old backups best meet the stated requirement.
NEW QUESTION # 260
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