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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Guiding Principles15%- Start where you are
- Progress iteratively with feedback
- Optimize and automate
- Collaborate and promote visibility
- Focus on value
- Think and work holistically
- Keep it simple and practical
Topic 2: Technology and Information Management10%- Role of technology in service management
- Information management principles
Topic 3: Key Concepts of Service Management15%- Services, service offerings, service relationships
- Value, value co-creation, stakeholders
- Service management as a practice
Topic 4: Organizational Structure and Roles10%- Teams and groups
- Key roles and responsibilities
Topic 5: ITIL Service Value System20%- Purpose and components
- Governance
- Continual improvement
- Service value chain
  • 1. Engage
    • 2. Improve
      • 3. Design and transition
        • 4. Plan
          • 5. Deliver and support
            • 6. Obtain/build
              Topic 6: ITIL Practices30%- Technical management practices
              • 1. Deployment management
                • 2. Software development and management
                  • 3. Infrastructure and platform management
                    - Service management practices
                    • 1. Service level management
                      • 2. Service request management
                        • 3. Incident management
                          • 4. Availability management
                            • 5. Business continuity management
                              • 6. Capacity and performance management
                                • 7. Change enablement
                                  • 8. Problem management
                                    - General management practices
                                    • 1. Relationship management
                                      • 2. Continual improvement
                                        • 3. Information security management
                                          • 4. Supplier management

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                                            EXIN ITIL 4 Foundation Sample Questions (Q70-Q75):

                                            NEW QUESTION # 70
                                            Which term is used to define "any component that needs to be managed in order to deliver an IT service"?

                                            Answer: B


                                            NEW QUESTION # 71
                                            Which ITIL concept helps an organization to make good decisions?

                                            Answer: A


                                            NEW QUESTION # 72
                                            Which can act as an operating model for an organization?

                                            Answer: A


                                            NEW QUESTION # 73
                                            Which is CORRECT about change authorization?

                                            Answer: A


                                            NEW QUESTION # 74
                                            Which practice involves the management of vulnerabilities that were not identified before the service went live?

                                            Answer: D


                                            NEW QUESTION # 75
                                            ......

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