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| Section | Objectives |
|---|---|
| Edge and Expressway Deployment | - Cisco Expressway configuration
|
| Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
| SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
| Security and Troubleshooting | - Secure collaboration deployment
|
| Hybrid Collaboration Services | - Hybrid services integration
|
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NEW QUESTION # 29
An engineer must generate a report that details the number of times an agent went on a break.
Which Cisco Webex Contact Center Analyzer repository must be queried?
Answer: D
Explanation:
The Agent Activity Record repository tracks agent state changes and activity events, including when an agent selects a break or idle reason. Querying this repository provides the count of break occurrences for the agent.
NEW QUESTION # 30
Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops.
Which action helps to identify the cause of the issue?
Answer: A
Explanation:
The call reaches the initial greeting and accepts an IVR option, so the Local Gateway and inbound call delivery are working at least through the first media and signaling stage. The failure occurs after the caller makes a menu selection, which points at the flow branch or the next activity after that menu, not at the trunk itself. Cisco's Flow Designer documentation explains that flows define what happens at each stage of a call, including prompts, menu handling, queueing, transfers, and disconnect behavior. If a branch after the selected option has an invalid Queue Contact configuration, an invalid transfer destination, an unhandled error, or an incorrect terminal node, the customer may hear the greeting and then be disconnected. Analyzer can confirm call records after the fact, but the fastest root-cause path is to inspect the flow configuration and the branch selected by the caller. Queue or channel association issues would usually prevent reaching the intended IVR stage. Reference: Cisco Help, Build and manage flows with Flow Designer; Understand Routing and Queueing in Webex Contact Center.
NEW QUESTION # 31
During troubleshooting, an engineer observes high packet loss affecting Webex meetings. Which symptom is MOST likely experienced by users?
Answer: A
Explanation:
Packet loss directly impacts real-time media streams, causing symptoms such as choppy audio, robotic voice quality, frozen video, or one-way audio. Collaboration applications are highly sensitive to packet loss because RTP traffic depends on continuous packet delivery with minimal retransmission opportunities.
NEW QUESTION # 32
What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)
Answer: A,E
NEW QUESTION # 33
The agents in your team accept voice, email, and chat interactions, but a few agents cannot focus on multiple interactions.
Which multimedia profile type must be configured for agents to focus only on one contact?
Answer: B
Explanation:
The Exclusive multimedia profile type is used when an agent must handle only one interaction at a time.
Cisco's multimedia-profile model controls how many simultaneous contacts an agent can receive and how different media types are blended. A blended profile can allow multiple channels, and a blended real-time profile is designed for voice plus real-time digital interactions under concurrency rules. Voice Only would restrict agents to voice and would not satisfy a team that handles voice, email, and chat. The scenario is not asking to remove digital channels; it says a few agents cannot focus on multiple interactions. Exclusive solves that by allowing the agent to work one contact regardless of channel, preventing simultaneous assignments that could reduce quality or agent performance. This is a tenant and desktop-experience configuration decision, not a queue routing problem. The agent can still be eligible for the configured channels, but the desktop capacity model keeps workload to one active interaction. Reference: Cisco Help, Webex Contact Center Setup and Administration Guide; Manage desktop profiles.
NEW QUESTION # 34
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