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Salesforce Salesforce-Slack-Administrator Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Certified Slack Administrator
Exam Number:	Slack-Administrator
Available Languages:	English
Related Certifications:	Salesforce Certified Administrator Salesforce Certified Platform App Builder
Recommended Training:	Slack Administrator Learning Path (Trailhead)
Exam Registration:	Salesforce Webassessor Registration Official Credential Page
Sample Questions:	Salesforce Salesforce-Slack-Administrator Sample Questions
Exam Way:	Online proctored exam via Salesforce Webassessor (Kryterion).
Pre Condition:	Recommended prior experience with Slack administration and basic Salesforce administration knowledge.
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/slack-administrator

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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic	Details
Topic 1	Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.
Topic 2	Enabling Slack Success: This section focuses on the skills of Admins to develop a vision for Slack within their organization. Candidates will use analytics dashboards to track usage and make recommendations based on data insights, such as channel archival or promoting best practices.
Topic 3	Channel and User Group Administration: This section measures the skills of Salesforce Administrators in setting up and managing Slack channels. Candidates will learn when to use channels versus direct messages or group DMs, as well as when to opt for public or private channels.
Topic 4	Fundamentals: This section of the exam measures the skills of Salesforce Administrators and covers the key privileges and responsibilities associated with each Slack user role. Candidates will identify unique features of Slack's paid plans and understand the common responsibilities shared by Admins and Owners. Additionally, this section emphasizes the importance of workspace and organization-level settings and dashboards, focusing on how they contribute to effective Slack management.
Topic 5	App Administration: This section evaluates the skills of Slack Administrators in managing applications within Slack. Candidates will summarize the value of interoperability for both decision-makers and end-users while learning to use Workflow Builder for automating tasks.

Salesforce Certified Slack Administrator Sample Questions (Q78-Q83):

NEW QUESTION # 78
Jorge is starting an Employee Resource Group for volunteers at his company to collaborate from across different business units. This group requires a workspace that is visible to all members of his organization, so that they can volunteer to join and follow the group's progress. However, the group's leaders want the rights to approve any members before they join.
Which access level should Jorge set for this workspace?

A. Invite Only
B. By Request
C. Open
D. Hidden

Answer: A

NEW QUESTION # 79
You're a Workspace Admin looking to set up a user group for a new hire class your organization has recently hired.
What is a key benefit of setting up a user group for these individuals?

A. When writing a message from any of their workspaces on the Enterprise Grid, any member can send a notification to the new hires with one @mention.
B. These users will only be granted access to the channels that they've been added to, ensuring that other organization channels remain confidential until they complete their onboarding.
C. The user group can then be added to all relevant new-hire and onboarding channels, ensuring that no one gets left behind or is accidentally excluded from any channels they should be in.
D. Admins can foster a sense of community by creating a group-only direct message (DM).

Answer: C

Explanation:
Slack recommends user groups for onboarding because:
"User groups allow admins to easily manage membership in multiple channels by adding the user group to those channels, ensuring no member is missed and simplifying onboarding processes." Options A and D misrepresent how access is managed (user groups do not automatically restrict channel access), and C is incorrect because mentions depend on group settings and channel memberships.
(Reference: Slack Administration Study Guide - Managing User Groups for Onboarding)
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NEW QUESTION # 80
You're a Workspace Owner at Acme Inc. You notice that the #help-benefits channel receives a large number of off-topic requests related to payroll. This creates noise and confusion in the channel.
In which two ways can you help address this issue?
Choose 2 answers

A. Work with the benefits team to set a dear channel topic, and pin a post that includes the scope of requests/questions that belong in #help-benefits.
B. Encourage the payroll team to create their own public #help channel in Slack so employees have a place to go with their questions and requests.
C. Use the share feature in Slack to notify the payroll team of each request that has been posted in the #help-benefits channel via direct message (DM).
D. Encourage channel owner(s) from the benefits team to add members of the payroll team to help benefits to respond to each payroll request.
E. Work with the benefits team to help them respond to each individual payroll-related request with a gentle reminder that this channel is for benefits questions only.

Answer: A,B

NEW QUESTION # 81
You're a Slack Org Admin, and your company recently acquired a new business unit. You must decide if you want to add your new teammates to your existing Slack workspaces, or create a new workspace in your Slack Enterprise Grid Org.
You know that this new business unit has strict security and compliance requirements that exceed the policies of your current workspaces. You also expect the new business unit to collaborate extensively with the rest of your company, so they need to feel connected.
What should you consider first when deciding if you need a new workspace?
(Select the best answer.)

A. The new business unit's app approval requirements.
B. The number of multi-workspace channels you think the new business unit will need when collaborating across the org.
C. The data retention needs of the new business unit for files and messages.
D. The new business unit's preference to communicate in direct messages (DMS) and private channels to preserve confidentiality.

Answer: C

NEW QUESTION # 82
Camdin is a Workspace Owner whose last day with the company is Friday, April 1st. Cortez, a fellow Workspace Owner, plans to deactivate Camdin's account at the end of that day.
What will happen?

A. Cortez will not be able to deactivate Camdin's account; only the Primary Owner can deactivate a Workspace Owner.
B. The account will be deactivated; Camdin will be signed out immediately and will not be able to log back in.
C. The account will change to "Inactive"; after 72 hours, Camdin will lose access to Slack.
D. Cortez will not be able to deactivate the account; he will need to ask a Workspace Admin to deactivate it for him.

Answer: D

NEW QUESTION # 83
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