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| Section | Objectives |
|---|---|
| Topic 1: Security, Reporting, and Integration | - Data security and sharing models - Integration with Salesforce ecosystem tools - Reporting and dashboards in Financial Services Cloud |
| Topic 2: Financial Services Cloud Fundamentals | - Core concepts and value proposition of Financial Services Cloud - Industry use cases in banking and insurance |
| Topic 3: Financial Services Processes | - Wealth and insurance workflows - Sales and service process automation |
| Topic 4: Data Model and Architecture | - Financial accounts and household structures - Accounts, Contacts, Households, and Relationships |
| Topic 5: Client and Customer Management | - Relationship Groups and role modeling - Client lifecycle management processes |
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質問 # 84
A banking client currently manages its onboarding process manually with paper forms. To optimize the process, the client wants to digitize and automate as much as possible. The bank wants its clients to manage the forms in a portal and leverage e-signatures for processing. Which three steps are needed to document this requirement following the discovery session?
正解：A、D、E
解説：
Immediately following discovery, the consultant should concentrate on accurately documenting what the business does today and what the users need, rather than prematurely selecting technologies. This requires understanding each relevant persona, documenting business-process flows, and creating visual representations of those flows.
Salesforce process-mapping guidance defines process mapping as a visual representation of business processes showing responsibilities, process steps, inputs, outputs, and how activities connect. A strong process map provides an end-to-end view and establishes the baseline from which future-state improvements can be designed.
Understanding multiple personas is equally important because onboarding often involves customers, bankers, compliance personnel, operations teams, and approvers. Personas clarify user goals, behaviors, responsibilities, pain points, and the tools each participant uses.
Selecting a particular e-signature solution and designing the detailed Agentforce Financial Services component architecture belong to later solution-design activities. Discovery documentation must first establish the validated requirements and current or future process boundaries. Therefore, the correct deliverables are the persona journey, visual process flow, and documented business-process flows.
質問 # 85
The Compliant Data Sharing (CDS) feature lets administrators and compliance managers configure advanced data-sharing rules so that they can improve compliance with regulations and company policies.
Which three things should be considered when implementing CDS in Financial Services Cloud (FSC)?
正解：A、B、C
解説：
Compliant Data Sharing (CDS)is a feature of Financial Services Cloud that lets administrators and compliance managers configure advanced data-sharing rules so that they can improve compliance with regulations and company policies. Some of the things to consider when implementing CDSin Financial Services Cloud (FSC) are:
CDS in FSC allows record owners to grant access to their records to other FSC users. Record ownerscan use the Manage Participants component on record pages to share their records with other users who have relevant roles or permissions6.
CDS can only be applied to FSC objects and Account and Opportunity objects. CDS supports sharing for Account, Opportunity, Financial Account, Financial Holding, Financial Goal, Referral, Relationship Group, Action Plan Template, Action Plan, Action Item Template, Action Item, Interaction Summary, Interaction Summary Participant Role Assignment, Interaction Summary Participant Role Definition7.
To get the benefits of CDS, administrators must set organization-wide sharing settings for supported objects to the Private access model. This ensures that only record owners and users above them in the role hierarchy have access to the records by default8.
References:
Compliant Data Sharing
Work with Compliant Data Sharing
質問 # 86
To access all Agentforce Financial Services functionalities available out of the box, a consultant must install the Financial Services Cloud (FSC) Managed Package and the Unmanaged Extension Packages. Which two functionalities are included in the FSC Unmanaged Extension Packages?
正解：B、D
解説：
The Unmanaged Extension Packages supplement the core Financial Services managed package with configurable user-interface assets and specialized dashboards. Salesforce states that the unmanaged extension package provides field sets used to control how fields appear in client and household profiles. Because these field sets are unmanaged, administrators can customize them to reflect the financial institution ' s required customer information and user experience.
Salesforce also provides a separate Commercial Banking unmanaged extension package, which includes the Commercial Banking dashboard. This dashboard extends the Financial Services implementation with analytics and visualizations relevant to commercial-banking users.
By contrast, custom Financial Services objects and much of the foundational client and household data model belong to the managed package or standard Financial Services data architecture. The managed package also includes functionality such as custom fields and objects, predefined client and household list views, profiles, and administrative configurations. Consequently, predefined list views are not the unmanaged-extension functionality being tested.
The implementation sequence is therefore to install the core managed package first and then install the required unmanaged extension packages to obtain configurable field sets and specialized extensions such as the Commercial Banking dashboard.
質問 # 87
A financial institution has custom security and visibility rules where certain users need to see specific records even though they are not typically engaged in that Account. This includes legal and compliance members who must be engaged for particular deals. Which Financial Services Cloud capability provides the ability to accommodate this request?
正解：D
解説：
Compliant Data Sharing is designed for financial-services organizations that must provide narrowly controlled record access based on business participation, regulatory responsibilities, or compliance requirements. It enables a record owner or appropriately authorized participant to grant access to individual internal users without broadly relaxing the organization ' s normal sharing model.
A CDS participant is an internal user assigned a Participant Role for a specific record. The Participant Role determines that user ' s access level. This allows organizations to grant access to legal counsel, compliance personnel, specialists, or deal-team members only when they are involved in a particular record.
This model directly addresses the scenario because a legal or compliance user may not normally have access through Account ownership, role hierarchy, or routine business engagement. CDS creates the required exception on the relevant record while leaving the overall sharing architecture restrictive.
Traditional sharing rules generally grant access based on broader owner- or criteria-based populations and are less suitable for ad hoc participant-specific regulatory access. Business Rules Engine evaluates business logic rather than record security. Interaction Summaries capture client-interaction information. Therefore, Compliant Data Sharing is the Financial Services capability that directly satisfies the security requirement.
質問 # 88
Which of the following objects do support Group-Level Rollups?
正解：A、B、C
解説：
Agentforce Financial Services group-level record rollups aggregate qualifying records belonging to members of a Primary Group so advisors can see consolidated household information. Salesforce ' s supported-object matrix includes Tasks, Financial Accounts, and Opportunities.
Financial Accounts are surfaced through financial-account components at the group level. Once group rollups are enabled and the financial account is associated with a member of the Primary Group, the household-level experience can present the aggregated account information.
Tasks are displayed within the Activities related list at the group level. This enables advisors to review relevant work and interaction activity across household members from the household context.
Opportunities are also supported and appear in the Household Opportunities related list. Opportunities can require additional configuration in managed-package implementations, such as adding the appropriate value to the Rollup__c field on Account Contact Relationship.
Alerts and Action Plans are not included in the documented group-level record-rollup object set tested here.
They have their own data structures and visibility mechanisms.
Thus, the supported choices are Tasks, Financial Accounts, and Opportunities.
質問 # 89
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