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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Deploy | 5% | - Pre-deployment validation and preparation - Manage mobile and user experience - Post-deployment monitoring and optimization |
| Topic 2: Discovery | 11% | - Gather functional and technical requirements - Identify customer personas and stakeholders - Define required capabilities and use cases |
| Topic 3: Design | 42% | - Security, compliance and data access design - Integration and data migration strategy - Solution design using best practices - Healthcare data modeling - Define success metrics and reporting |
| Topic 4: Implement | 42% | - Installation and configuration of Health Cloud - Customize features for specific use cases - Configure applications and OmniStudio components - Set up care programs, patient management and workflows |
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NEW QUESTION # 113
A provider is looking to implement Utilization Management in Health Cloud and submit and track pror authorizations. Which two capabilities should a consultant customize to achieve this?
Choose 2 answers
Answer: A,D
Explanation:
Implementing Utilization Management in Salesforce Health Cloud to handle prior authorizations involves customizing specific components to streamline the submission and tracking processes.
1. Integrate Using MuleSoft Direct for Electronic Prior Authorizations (ePA):
MuleSoft Direct for Health Cloud facilitates seamless integration between Electronic Health Record (EHR) systems and Health Cloud. This integration enables providers to electronically submit and track prior authorization requests, eliminating manual processes and reducing decision times. By leveraging electronic prior authorization (ePA), healthcare organizations can automate workflows, ensure timely approvals, and enhance patient care delivery.
Salesforce
2. Customize the Service Request Object:
The Service Request object in Health Cloud serves as a central repository for managing various patient- related requests, including prior authorizations. Customizing this object allows organizations to align the authorization process with their specific business requirements. Enhancements may include adding custom fields to capture necessary clinical information, modifying page layouts for improved user experience, and implementing validation rules to ensure data accuracy. Such customizations facilitate efficient tracking and management of authorization requests, ensuring that all relevant information is readily accessible to care teams.
References:
Get Started with Health Cloud Utilization Management
Manage Authorization Requests in a Provider's Office
NEW QUESTION # 114
A Salesforce administrator is migrating a Service Cloud org to Health Cloud and is considering using the Health Cloud Provider data model. Which approach should the administrator take if the Custom Provider Search Lightning component is to be used?
Answer: D
NEW QUESTION # 115
Which three are the main consideration when transforming the individual ..........
Answer: A,B,D
NEW QUESTION # 116
Service cloud organization is migrating to health cloud, and only certain teams of users have health cloud use cases .Which Users with health cloud use cases or users who need access to health cloud objects require health cloud permission set licences.
What three types of ancillary information can be included in a single care request.
Answer: A,B,E
Explanation:
Care request reviews (B), Care request drug , and Care request diagnosis (D) are three types of ancillary information that can be included in a single care request. Care request providers (A) and Care request facility (E) are not types of ancillary information, but types of related records that can be associated with a care request.
NEW QUESTION # 117
In which two ways can Life Science organizations capture consent from enrollees of Care Program? (2 - Simple Application correct options) Options not visible
Answer: B,C
Explanation:
According to the Salesforce documentation2, there are two ways to capture consent from enrollees of a care program:
By talking to an agent via phone who then enrolls the patient using the Enroll in Program quick action in Health Cloud2.
By using a self-service portal via a community where the enrollee can view and sign the consent document electronically using DocuSign or Adobe Sign2. Therefore, options C and E are correct. Option A is incorrect, because web chat is not a supported channel for capturing consent in Health Cloud. Option B is incorrect, because email-to-case is not a supported feature for enrolling in a care program. Option D is incorrect, because SMS is not a supported channel for capturing consent in Health Cloud.
NEW QUESTION # 118
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