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NEW QUESTION # 154
TheApache Web Server Identification Ruleis configured with the followingcriterion attributes:
Class
Configuration file
Version
Yesterday, anApache Web Server CIwas discovered as part ofService Mapping.
Today, the application ownerupgraded Apache to a different versionand reran discovery of the service.
What will happen in the CMDB?
Answer: C
Explanation:
This scenario hinges on how theIdentification and Reconciliation Engine (IRE) inServiceNowevaluatesidentification rules.
The identification rule for theApache Web Serverclass includesVersionas part of theidentifier criteria, along with Class and Configuration file. Identification rules must matchall criterion attributes exactlyfor an incoming record to be identified as an existing CI and reconciled.
Yesterday's discovery created an Apache Web Server CI with a specific version value. When Apache is upgraded and discovery is rerun, theVersion attribute changes. Because Version is part of the identifier, the incoming recordno longer matchesthe existing CI's identifier entry. As a result, the IREcannot identify the existing CIas the same configuration item.
When identification fails and no matching identifier entry is found, the IRE proceeds toinsert a new CI recordrather than updating the existing one. This behavior is intentional and protects the CMDB from incorrectly reconciling records that no longer meet identification criteria.
Option A is incorrect because reconciliation only occursafter successful identification.
Option C is incorrect because reclassification is unrelated to identification criteria.
Option D is incorrect because this is not an error condition; it is expected IRE behavior.
This example highlights abest practice caution:volatile attributes (such as Version)should generallynot be used as identifier attributes, as they can cause unintended CI duplication during upgrades.
NEW QUESTION # 155
What ensuresdata volume in the CMDB is manageable?
Answer: B
Explanation:
Managing CMDB data volume is a keyData Foundations governanceobjective. Over time, CMDBs naturally accumulate retired, obsolete, or decommissioned CIs. If these records are not properly managed, they degrade CMDB performance, reduce reporting accuracy, and negatively impact discovery reconciliation and health scores.
Archive Policiesare the mechanism designed to address this challenge. They definewhen CI records should be archived or deletedbased on lifecycle state, age, or retention requirements. By automating archival and cleanup, archive policies ensure that onlyrelevant, active CIsremain in the operational CMDB, keeping data volume manageable and performant.
Business Rules (Option A) are used to enforce logic during record creation or updates, not for long-term data volume control. Scheduled Jobs (Option B) may execute tasks, but without archive policies they have no governance logic to determinewhatshould be removed or retained.
Archive policies work in conjunction withCMDB Data Managerto enforce lifecycle-based retention and cleanup, making them the correct and verified answer.
Therefore,Option C - Archive Policiesis correct.
NEW QUESTION # 156
ACMDB Administrator seeks to understand the available tools for preventing addressing, and remediating duplicate CIs Drag and drop each feature with the corresponding outcome Some options may not apply.
Answer:
Explanation:
Explanation:
InServiceNow, duplicate CI management spansdetection, insight, and remediation:
TheCMDB Health Dashboard - Correctnesssurfaceswhere duplicates existand their impact, providing visibility and prioritization.
Certification Taskssupportgoverned resolution, allowing assignment to individuals or groups to validate and correct data.
De-duplication Templatesenablebulk remediation, ideal when standardized merge rules can be applied across many duplicates.
TheDuplicate CI Remediatoroffers aguided, record-by-record wizard, preserving relationships and history for safer individual resolutions.
De-duplication Tasksare the work items generated by these processes, but they do not themselves represent an outcome-hencenot applicable.
This mapping aligns withCMDB Data Foundations best practices, ensuring duplicates are identified, prioritized, and remediated efficiently and safely.
NEW QUESTION # 157
A CMDB Manager is responsible for ensuring CI data accuracy across the organization and has identified opportunities to improve data quality by adjusting how conflicting values from multiple discovery sources are resolved.
Which CMDB 360/Multisource CMDB capability directly supports the Manager's ability to refine and validate these adjustments?
Answer: B
Explanation:
CMDB 360/Multisource CMDB retains information about the values contributed by individual data sources.
When reconciliation logic is modified, the administrator can perform a recompute operation so the latest rules are applied to the stored source contributions without waiting for every external system to send the data again.
This enables administrators to test and refine source-precedence or dynamic reconciliation rules and then recalculate the resulting CI attribute values using the available historical source data. The capability is particularly useful when correcting an inappropriate source-priority rule or implementing dynamic rules such as Most Reported or Last Updated.
CMDB 360 does not eliminate identification rules, permanently lock records, or automatically archive records based on quarterly reporting behaviour. Identification remains necessary to match incoming data to the correct CI, while reconciliation determines which authorized source controls an attribute.
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NEW QUESTION # 158
Where does a CMDB Administrator configure the creation of tasks for CIs that are identified as orphans?
Answer: C
Explanation:
Task behaviour for CIs that fail a CMDB Health condition is configured through Health Metrics . The Orphan metric evaluates whether CIs have the required relationships or contextual connections defined for their class. Its metric configuration determines how the condition is evaluated and supports the generation of remediation work for unhealthy records.
The CMDB Health Dashboard displays calculated results and scorecards, but it is primarily a reporting and investigation interface rather than the underlying metric-configuration location. CI Class Manager is used to manage CI classes, attributes, identification rules, and related class-level settings. System Properties control broader platform behaviour and are not the specific location for configuring task handling for the Orphan metric.
Because task creation is tied to the applicable health condition and its remediation behaviour, the administrator configures it through Health Metrics .
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NEW QUESTION # 159
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